Supervisor, Health Staff Administration

Carnival Corporation • Miami, FL

4d • Hybrid

About The Position

The Supervisor, Health Staff Administration, is responsible for overseeing administrative operations that support shipboard health staffing across Carnival Corporation’s North American brands. This role supervises a team of Health Staff Associates responsible for scheduling, recruitment, onboarding, credentialing, and administrative coordination for shipboard Doctors, Nurses, Paramedics, Medical Support Staff, and Public Health Officers. The role oversees end-to-end scheduling workflows for shipboard medical staff, ensuring adequate numbers of qualified health staff are credentialed, scheduled, and onboarded in alignment with operational requirements. Working in close partnership with managers, recruitment and performance teams, and public health stakeholders, the Supervisor supports continuity, compliance, and workforce optimization across all Carnival Corporation’s North American brands. This position supports enterprise scheduling platforms, tools, and workflows and operates with sufficient flexibility to absorb additional scheduling responsibilities as medical staffing systems and processes evolve. This role will interface with all North America brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands, which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Requirements

• Associate's degree required, with Bachelor’s degree preferred.
• Preferred education in human resources, business administration, healthcare administration.
• At minimum 3+ years of experience in a similar or relevant role.
• Proficient in Microsoft Office applications such as Word, Excel, PowerPoint, and in other Windows-based applications.
• Strong understanding of SharePoint and Power Platforms.

Responsibilities

• Oversees day-to-day scheduling operations for shipboard health staff across North American brands, including Doctors, Nurses, Paramedics, Medical Support Staff, and Public Health Officers.
• Supervises the execution, accuracy, and timeliness of schedule development, maintenance, and coverage adjustments to support fleet operational readiness.
• Partners with Medical Staffing Managers and recruiters to align assignments with credentialing status, skills mix, continuity goals, and ship-specific requirements.
• Anticipates and responds to urgent staffing needs, including coverage gaps, training events, conferences, and last-minute operational changes, escalating risks as appropriate.
• Maintains oversight of travel, onboarding, and regulatory considerations impacting scheduling, including visas, licenses, certifications, and valid seafarer medical fitness certificates.
• Monitors staffing data and reports to identify trends, forecast risks, and communicate anticipated shortages or constraints.
• Supports scheduling system enhancements and process changes as enterprise staffing tools and platforms evolve.
• Provides direct supervisory oversight of Health Staff Associates delivering administrative support across scheduling, onboarding, credentialing, performance, and learning functions.
• Assigns, prioritizes, and balances workloads across teams and staffing disciplines to ensure timely and consistent operational support.
• Coaches and develops Associates to improve accuracy, efficiency, and adherence to established processes and standards.
• Collaborates with Medical Staffing leadership and cross-functional partners to identify workflow gaps and implement approved process improvements.
• Oversees the application of feedback mechanisms, including fleet surveys and stakeholder input, to support service quality improvements.
• Supervises the collection, validation, and tracking of medical staff qualifications, certifications, licenses, and registrations.
• Supervises the collection of background checks and verification of credentials of potential hires.
• Obtains feedback from candidates regarding the hiring and onboarding process to facilitate quality improvements.
• Provides cross-coverage for other roles, upon request of the Senior Manager.
• Supports ad hoc and non-recurring Health Services projects.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree