Administration Supervisor

Essential Utilities, Inc.

1d•Hybrid

About The Position

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. The Administrative Supervisor will be responsible for the oversight and coordination of operations for the designated area, in addition to performing basic supervisory responsibilities. Create job procedures, monitor performance and work load of Field Admin team and New Construction Coordinators, while ensuring quality and maintaining standards for all areas. Strong collaboration skills; motivating leader and is able to function with minimal supervision. The supervisor will be responsible for developing a balance between core supervisory and lead duties. Daily supervision of all Field Administrative Assistant functions within Operations, and New Construction / Gas Application Coordinators and Customer Service Admins within Construction group. Oversee and coordinate their daily activities to ensure gas application processing coverage and phone coverage Coordination of resources; resolution of grievances and disciplinary issues; organization and leadership of communication, safety, and compliance including the completion of action plans Serves as a liaison between internal partners, Construction, Design, O&M and Closeout but will not have day to day oversight of the work outside of his or her area Plan, schedule, assign and monitor the work of others as applicable to the projects and team responsibilities. Track data, create and distribute reports as requested. Maintain our Marketing Inbox, SharePoint Site, folders and tracking spreadsheets Develop processes and procedures. Conduct system quality testing and assist in development, interpretation, and delivery of policies and procedures for department. Train and provide direction to staff members as needed Monitor budget goals and control spending and overtime within approval levels Analyze, create, update, and maintain all departmental reports and administer the department's various databases Approve Time, vacation request etc... Other duties as assigned

Requirements

Ability to create a cohesive team, collaborate with stakeholders, instill enterprise focus, and motivate a team of supervisors and employees in achieving results.
Demonstrated leadership qualities and responsibility for ensuring teaming and collaboration with multiple departments across functions and locations.
Strong knowledge of SAP system.
Knowledge of SOPs, practices, procedures, federal/state/PUC regulations.
Exceptional skills in Microsoft software, required compliance and/or tracking applications and systems.
Strong planning, organizational, and systems management skills and the ability to effectively manage costs, personnel and schedules.
Written/verbal communications skills.
Time management skills.
Detailed oriented.
Able to manage conflict and problem-solve.
Able to motivate and lead change.
Minimum of 5-year experience in Utility, Administration, Customer Service or related industry.
Minimum of 2-year leadership experience and/or supervisory role preferred; or advancing leadership duties.
Demonstrated success in leadership role.
Demonstrated success in Company systems.
Bachelor's degree in Business, Management, Communication or similar required.
Valid driver's license and ability to travel to field shop locations.

Nice To Haves

Preferred knowledge of the companies operating systems and territories.
Demonstrated related experience may be substituted for preferred education.

Responsibilities

Oversee and coordinate daily activities of Field Administrative Assistant functions within Operations, and New Construction / Gas Application Coordinators and Customer Service Admins within Construction group to ensure gas application processing coverage and phone coverage.
Coordinate resources, resolve grievances and disciplinary issues, and lead communication, safety, and compliance efforts, including the completion of action plans.
Serve as a liaison between internal partners, Construction, Design, O&M and Closeout.
Plan, schedule, assign, and monitor the work of others as applicable to projects and team responsibilities.
Track data, create and distribute reports as requested.
Maintain Marketing Inbox, SharePoint Site, folders, and tracking spreadsheets.
Develop processes and procedures.
Conduct system quality testing and assist in the development, interpretation, and delivery of policies and procedures for the department.
Train and provide direction to staff members as needed.
Monitor budget goals and control spending and overtime within approval levels.
Analyze, create, update, and maintain all departmental reports and administer the department's various databases.
Approve time, vacation requests, etc.
Perform other duties as assigned.