Supervisor, Health and Wellness - Aquatics

TriHealth•Montgomery, OH

About The Position

The Supervisor, Health and Wellness - Aquatics is responsible for aquatics personnel and programming, pool safety and operations, customer satisfaction, vendor coordination, and budget planning. The position recruits, hires, trains, schedules, supervises, and evaluates lifeguards, swim instructors, and water-based group fitness instructors. It develops and evaluates aquatic programming, supports safe and clean pool facilities, prepares annual budget inputs and provides rotational Manager on Duty coverage. The supervisor works as part of the community center or site's leadership team, attends required meetings, models professionalism, and provides leadership, service recovery, safety, and facility oversight while serving as Manager on Duty. The role oversees pool operations, including chemicals, water volumes and temperature, chemical inventory, shutdown planning, maintenance communications, and coordination with vendors, maintenance partners, and TriHealth staff. It may also deliver swim lessons and aquatic classes, work lifeguard shifts, or provide on-deck supervision as needed. The role has 3–9 direct-report FTEs. The incumbent must maintain required aquatics certifications, model emergency readiness, and ensure safe aquatic operations at all times. TriHealth leaders are expected to support annual pillar goals and model the organization's leadership competencies, tactics, and ALWAYS Behaviors.

Requirements

Bachelor's degree in Health and Fitness or a related field; equivalent experience may be accepted in lieu of a degree as a preferred alternative.
1–2 years of experience in aquatics operations, lifeguarding, swim instruction, aquatic programming, or water-based fitness instruction.
Up to 1 year of experience in a supervisor, lead lifeguard, head instructor, shift lead, or coordinator role.
Excellent written, verbal, and interpersonal communication skills.
Computer application skills, including Word, PowerPoint, Excel, and scheduling tools.
Basic Life Support (BLS) certification required.
Lifeguarding Instructor certification required.
Other Water Safety Instructor, aquatic instruction, or certified fitness instructor/personal trainer credentials, or ability to obtain required certifications within 6 months based on program needs.
Ability to work with programs serving children, adults, adolescents, seniors, families, beginners, and special populations.

Nice To Haves

3–4 years of experience in aquatics leadership, pool operations, swim lesson management, or recreation/fitness center aquatics.
Equivalent experience accepted in lieu of a bachelor's degree.

Responsibilities

Work as part of the community center or site's leadership team, attend and contribute to required meetings, and model professionalism.
Provide Manager on Duty coverage and associated leadership, service recovery, safety, and facility oversight.
Develop the annual aquatics program plan, staffing model, and operating budget for assigned areas.
Oversee hiring, training, scheduling, and evaluation of lifeguards, swim instructors, and water-based group fitness instructors.
Coordinate aquatic vendors, maintenance partners, and TriHealth staff to support safe, clean, efficient, and effective pool operations and utilization.
Coordinate and oversee daily pool operations, including chemicals, water volumes, chemical inventory, water temperature, shutdown planning, and maintenance communication.
Deliver swim lessons, aquatic classes, lifeguard shifts, or on-deck supervision as appropriate.
Maintain current aquatics certifications, model emergency readiness, and ensure safe aquatic operations.
Support achievement of annual pillar goals in safety/quality, service, growth, culture/people, and finance.
Conduct department huddles, regularly round on team members, and lead monthly team meetings using the meeting agenda template and stoplight report.
Model, coach, and validate team members' use of TriHealth Way behaviors, AIDET + Promise, Always Behaviors, and Always HEARD.
Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors and TriHealth Way principles.