Supervisor, Global Partner Operations

Pursuit Collection•Columbia Falls, MT

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Requirements

Previous experience in hospitality, travel, or group reservations management.
Familiarity with hotel or attraction reservation systems.
Experience interpreting and executing the terms of sales contracts.
Proficiency with Microsoft Office products.
Supervisory, organizational, and communication skills.
Strategic thinker with the ability to execute effectively in a fast-paced environment.
Proficiency in analyzing data and applying insights to improve service delivery and operations.
Proven ability to organize and prioritize multiple tasks in a fast-paced environment.
A strong sense of urgency and attention to detail—accuracy matters.
Excellent written and verbal communication skills – English, Secondary language is an asset.
Hospitality mindset with a service-first attitude toward clients and colleagues.
Sound judgment, adaptability, and a “can-do” attitude when things get unpredictable.
Experience working with geographically dispersed teams.
Resourcefulness, curiosity, and a drive to continuously improve processes.
Challenge the status quo

Nice To Haves

Experience in implementing and managing tools like Passkey, Revenue Cloud, Fresh Desk, CRM platforms, workforce management, and knowledge systems is a strong advantage.

Responsibilities

Contract & Payment Management Lead a team that interprets and implements sales contract terms, ensuring payment schedules and release dates are executed accurately.
Produce and manage invoices for deposits and final payments.
Reconcile balances monthly and audit payments.
Reservations & Rooming Coordination and Communication Manage reservations from initial inquiry to final touchpoint across multiple businesses.
Manage inventory for group bookings across multiple businesses.
Enter rooming lists and ensure updates are actioned promptly.
Ensure meal requests are reflected across systems.
Maintain communication with partners once contracts are countersigned.
Serve as a key point of contact between internal and external stakeholders.
Team Collaboration & Support Partner on-site location teams to support daily operations.
Create and foster an environment that is collaborative, service-focused, and fun.
Technology Adoption Promote a culture of technological adaptability by ensuring the team is well-trained and prepared to leverage new systems effectively.
Continuously evaluate and recommend new technologies to address evolving business needs, improve team productivity, and support growth initiatives.