Supervisor Geospatial Technology

FirstEnergy • Akron, OH

13h • Hybrid

About The Position

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] This position requires the ability to be on-site at an office location as needed. Applicants must be willing to relocate to within a 1-hour commute of one of the locations located in Akron, OH (preferred), Reading or Greensburg, PA, or Fairmont, WV. Reporting to the Manager, Tx & Dx Products, this position leads a team focused on applications & integrations across GIS, Vegetation Management, and Generation. The primary systems included are: Geospatial: ESRI Geographic Information System (GIS), GIS Gatekeeper Navigate suite (including mobile GIS for field workers and underground locate solution), Distribution Design Studio (DDS), and Vegetation Management System (VMS). Generation: Aligne Fuels Management, ZEMA, SAP Generation, and various plant applications. Position may be filled at Akron, OH; Greensburg, PA; Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, Electrical Engineering or a related degree, or commensurate experience
• Minimum 5 years commensurate experience (with or without a bachelor’s degree). Commensurate experience includes, but is not limited to: Working within a team environment to build IT solutions with FE business units
• Hands-on experience configuring and/or developing complex software applications
• Applying FE’s Application Development Methodology and/or agile software delivery methods for delivery of IT solutions
• Applying IT processes which include but are not limited to change management, release management, and Cyber Security policies and procedures
• Applying project management principles and methodologies
• Strong analytical, decision making, and planning skills
• Ability to Motivate and engage employees through effective communication
• Provide technical supervision of staff
• Plan for and support employees in career development opportunities
• Work among multiple assignments all while overseeing production support
• Work effectively in a virtual team environment
• Drive effective prioritization of work based on business need
• Willingness to work flexible hours and be available for call in and after-hours work
• Strong interpersonal, communications, presentation, training & mentoring skills

Nice To Haves

• Demonstrated experience and understanding of business processes supported by the mapping, design, and forestry business units, ideally GIS, VMS, and mobile applications across Transmission and Distribution
• Strong project management experience with proven track record leading initiatives
• Prior leadership experience preferred but not required
• Experience with IT general controls which include but are not limited to change management, release management, and cyber security policies and procedures
• Experience working with geospatial platforms such as ESRI
• Experience working with databases (Oracle, SQL Server, etc.) & tools (TOAD, etc.)
• Proven technical skills supporting enterprise level applications
• Experience supporting vendor solutions both on-premise and cloud
• Experience with Sarbanes Oxley (SOx) compliance processes
• Strong Windows operating systems knowledge including profile management and advanced connectivity/network settings
• Experience with the mixed mobile device environment – Windows and iOS powered devices with offline and online capabilities

Responsibilities

• Champion FE’s Core Values & Behaviors, through coaching and by personal example
• Maintain systems control: Geospatial applications and corresponding mobile application solutions
• Drive issues to closure per IT impact, urgency & priority guidelines; follow up on problem resolution, to assure that root cause is understood and feedback to clients is completed
• Ensure that IT standards and processes are adopted and followed
• Achieve full operational awareness on all system changes
• Accept ownership and accountability of issues escalated to this level
• Manage software contracts and associated external vendor relationships
• Establish & maintain internal customer relationships
• Serve as the liaison between IT and the assigned business areas by developing and managing relationships with the business
• When necessary, lead/facilitate meetings and/or workshops to produce key deliverables (and often driving consensus from a group of stakeholders)
• Manage work: Lead the coordination of tactical IT planning of IT work requests and projects
• Drive the initiation, monitoring, implementation and completion of IT work
• Effectively use team resources to focus on the highest priority work, schedule all work, assign resources to the work, and accomplish the assigned work
• Consider and leverage other sourcing options as necessary, whether staff augmentation or specialized contractor resources
• Develop quarterly plans and estimates for work to be accomplished, monitor progress and quality, and report on status of work
• Assure that adequate documentation of systems is maintained including Disaster Recovery
• Assess risk, provide options, and define impacts of options on all work
• Manage People: Direct personnel actions in accordance with FE guidelines and procedures
• Engage in talent management & creation of development plans
• Clearly communicate priorities & expectations to the staff
• Provide ongoing employee performance feedback via check-in conversations with employees
• Provide mentoring for growth and development of team
• Monitor skill gaps, perform analysis, and create/follow plans necessary to close those gaps
• Establish roadmap & strategic plans: Support manager in establishing a rolling 1-3 year solution roadmap
• Contribute to technology strategic plans across Transmission & Distribution
• Contribute to the development of business cases and priorities of work requests
• Stay current with business solutions, subsequently aiding both IT and business process owners in continuously improving their processes
• Keep updated on IT strategic initiatives
• Ensure staff awareness and adoption of IT standards, processes, and methodologies
• Seek involvement of correct groups and collaborate to arrive at sound decisions

Benefits

• competitive pay plus incentive compensation
• company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager