Supervisor Front Office- Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

1d•Onsite

About The Position

Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah’s Atlantic City. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Requirements

Outstanding customer service, organizational and communication skills; professional appearance
Knowledge of casino/hotel industry preferred
Excellent team leadership and communication skills
High school diploma or G.E.D. certificate required.
Two years front desk experience.
Must possess a valid New Jersey driver's license.
NJ CER LICENSE REQUIRED

Responsibilities

Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
Verifies pre-approved room comping levels and authorizes changes for any incorrect information
Ensures that customer problems/complaints are handled in an effective, courteous manner
Responsible for the motivation, continual training and empowerment of employees
Ensures that all staff behavior and appearance are in compliance with established policy
Processes discrepancy reports, rate variations and credit reports
Coordinates the ordering and reconciliation of package coupons
Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
Maintains knowledge of hotel, community and special events in order to provide guests with needed information
Maintains accurate employee records and files