Supervisor Caesars Rewards Regional- Full Time (Harrah's Atlantic City)
About The Position
The Supervisor for Caesars Rewards Regional is expected to inspire others with clear direction, demonstrating high commitment and energy. This role requires superior customer service skills, acting as a positive role model, and conveying enthusiasm in guest interactions. The supervisor will continuously improve service by evaluating breakdowns, using guest feedback and data, and communicating plans in team meetings to involve all members in service improvements. Immediate action on service breakdowns and follow-up for guest satisfaction are crucial. The supervisor keeps the team informed of property promotions and events, develops skilled employees, sets measurable service standards, and holds employees accountable. Key responsibilities include communicating and enforcing company expectations, policies, procedures, department goals, and business strategy. The role involves addressing employee performance issues, coaching for improvement, providing ongoing feedback, and using EOS data to enhance the workplace. The supervisor listens and responds to employees, recognizes and rewards performance, consistently follows company policies and regulations, maintains accurate employee records, and completes performance reviews timely. Personal responsibility for creating an atmosphere of luck is also emphasized.
Requirements
- Minimum one year in supervision of an operations staff.
- Bookkeeping skills, able to maintain orderly and timely records.
- Fluent in English.
- Capable of reading and writing in English.
- Must possess pleasant outgoing personality, as well as excellent supervisory, administrative, interpersonal, organizational, employee-motivational and problem solving skills.
- Ability to direct and prioritize problems accordingly.
- Ability to handle fluctuating schedule.
- Excellent communication skills (both written and verbal).
- Basic math and computer skills required.
- NJ CER REQUIRED
Nice To Haves
- Some College coursework and/or degree preferred.
- Experience with player rating and complimentary issuance systems strongly preferred.
- Microsoft WORD, CMS and WINet preferred.
Responsibilities
- Directly responsible for all staff, guest and interdepartmental interactions in the Caesars Rewards, Bus Operation, and Box Office areas during assigned shift.
- Responsible for promoting the Caesars Rewards program and implementing superior customer service delivery relevant to achieving company and department CSA goals.
- Disseminates information on upcoming events to all impacted departments.
- Monitors customer service levels for all areas of responsibility, ensuring 100% guest satisfaction.
- Assists with interviewing, hiring and training team members.
- Promotes department efficiency by staffing each area commensurate with customer volume.
- Determines staffing needs and work schedules necessary to implement promotional events.
- Handles customer problems and complaints during assigned shift ensuring maximum customer satisfaction.
- Coordinates arrangements for patrons coming by charter bus and daily “on-line” service.
- Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue.
- Requests and is accountable for cash/coin for applicable events.
- Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program.
- Maintains department stock inventory records replenishing promotional stock as necessary.
- Responsible for compliance with all regulatory requirements within area of responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
