Supervisor Caesars Rewards Regional- Full Time (Harrah's Atlantic City)
About The Position
The Supervisor Caesars Rewards Regional role involves inspiring others with clear direction, demonstrating high commitment and energy, and consistently providing superior customer service. This position acts as a positive role model, conveys enthusiasm, and continuously improves service by evaluating breakdowns, using guest feedback, and facilitating team involvement in service improvements. The supervisor is responsible for addressing service issues promptly, keeping the team informed of promotions, developing skilled employees, setting measurable service standards, and holding employees accountable. Key aspects include communicating and enforcing company expectations, addressing performance issues, coaching for improvement, providing feedback, and using data to enhance the workplace. The role also involves listening to employees, recognizing performance, following company policies and regulations, maintaining accurate records, and completing timely performance reviews. Caesars Entertainment is a prominent brand in gaming in the Atlantic City region, with three leading resorts: Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. The company has over 40 years of success, offering exceptional service and memorable experiences. As the largest employer in Atlantic County, New Jersey, Caesars Entertainment is committed to its community and team members, making Atlantic City a great place to work and play.
Responsibilities
- Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the guest interaction.
- Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
- Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
- Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
- Takes personal responsibility for creating an atmosphere of luck.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
