Supervisor - Front Desk

Community Care Network•Rutland, VT

39d

About The Position

Community Care Network is looking for a Front Desk Supervisor to join our team! Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through a responsive, innovative and collaborative human service. The Front Desk Supervisor oversees staff who perform reception and administrative support functions across multiple program locations. This role ensures consistent, professional front desk operations, adequate staffing coverage, and high-quality customer service. The Front Desk Supervisor collaborates with clinical and administrative teams, clients, and community partners to support efficient program operations.

Requirements

High School Diploma or equivalent
Prior supervisory or leadership experience preferred
Strong interpersonal and conflict resolution skills, including the ability to de-escalate challenging situations
Strong organizational and time management skills, with the ability to prioritize tasks and demands
Proficiency with computer systems, including experience entering data into electronic medical records (EMR)
Excellent verbal and written communication skills
Provide problem solving skills; while maintaining a high level of customer service by demonstrating professionalism and respectfulness towards others
Ability to maintain strict confidentiality and handle sensitive information with integrity
Demonstrated flexibility and adaptability in a fast-paced environment
Commitment to providing high-quality, person-centered customer service
Must have a valid driver’s license, and reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
Successful completion of a criminal history background check after hire.

Responsibilities

Supervise reception staff, including scheduling, training, coaching, and performance oversight
Ensure consistent and adequate reception coverage across all assigned locations; provide coverage as needed
Oversee daily front desk operations, including: Managing multi-line phone systems, Greeting and directing clients and visitors, Supporting staff and client needs, Assisting with forms and documentation
Ensure accurate and complete client documentation, including demographic information, releases of information, consents for treatment, insurance details, and emergency contacts
Maintain the integrity of electronic medical records (EMR) through timely data entry, scanning, and coordination with team members
Serve as a liaison between reception staff and program teams, responding to administrative and interdepartmental requests
Ensure compliance with applicable state and federal regulations, including: Privacy and confidentiality requirements (e.g., HIPAA), Specimen collection procedures (e.g., urinalysis, sweat patch collection), as applicable
Collection of specimens as needed, which includes observed urine collection for legal proceedings
Handling of prescriptions and sensitive materials
Required documentation and recordkeeping
Promote a professional, respectful, and trauma-informed environment for clients, staff, and visitors
Support process consistency and continuous improvement across locations
Perform additional duties as assigned

Benefits

Competitive salary $52,500.00 - $60,000.00 (compensation is typically dependent upon experience)
Comprehensive Benefit Package
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Career Training and Development
Collaborative and engaging team meetings with supervision