Supervisor - Foreclosure (On-site)
About The Position
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Requirements
- Bachelor’s degree, paralegal certificate or equivalent work experience required.
- 6+ years of foreclosure or mortgage service-related experience required.
- Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
- Must be effective in multi-tasking and be goal oriented.
- Must be able to work on a team or independently with minimal supervision.
- Must be proficient in Microsoft Office- Outlook, Excel
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
Nice To Haves
- 1-2 years of management experience preferred.
Responsibilities
- Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
- Develop and maintain up to date policies and procedures.
- Identify areas for process improvement and help implement new processes, as necessary.
- Maintain a working knowledge of the Foreclosure process including investor, insurer, client, state, and jurisdictional requirements.
- Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
- Train of new hires on all systems of record, investor guidelines and industry standards.
- Train of team on new processes as implemented.
- Use reporting to manage the team and makes changes to reporting, as necessary.
- All aspects of personnel management including coaching and annual reviews.
- Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
- Track and analyze departmental data and report on the activities of the team.
- Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
- Must be able to make business decisions based on likelihood of recovery versus liability risks.
- Performs related duties as assigned by management.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
