Supervisor, Food Bank

Alma Mater Society of Queen's University Inc.•Kingston, ON

3d•Onsite

About The Position

The AMS Food Bank, located in the Rideau Building Room 105, provides confidential and non-judgmental food service to members of the Queen's community. As a non-profit organization, it aims to offer food services in a comfortable environment, primarily relying on donations and an opt-outable student fee. The center focuses on using all funds for the upkeep of the Food Bank, including purchasing fresh produce and other essential items weekly. The goal is to ensure Queen's students have access to nutritious food to support their health and academic pursuits, while also addressing the root causes of poverty within the Queen's and Kingston community. In addition to the Food Bank, the AMS operates the PEACH (Providing Equal Access, Changing Hunger) Market, a food-forward initiative that complements existing food access programs on campus. The PEACH Market uses a sliding scale pricing model, allowing patrons to choose their payment amount based on suggested prices, thereby upholding dignity and autonomy by providing access to high-quality, nutritious food at a low cost.

Requirements

Demonstrated time management skills
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations

Nice To Haves

Accountability
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus

Responsibilities

Work as MOD (Manager on duty) for 1-2 shifts a week
Attend all training sessions to become familiar with the department and adhere to the general operations of the department
Assist with grocery restock, unloading groceries, prepping special orders
Attend food drives, outreach events or collaborations with other groups
Always serve as a representative of the AMS and its mission statement.
Exhibit a working knowledge of volunteer portfolios
Monitor volunteer performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team
Ensure that all employees comply with company policies, procedures, and ethical standards
Respect and adhere to all company policies, procedures and ethical standards
Strive to foster a warm, comfortable and respectful atmosphere for all
Maintain timely communication with your direct supervisor
Complete all assigned tasks efficiently and attentively
Attend and fully participate in all in person and virtual meetings
Complete other job duties as assigned