Supervisor, Food and Beverage

Hard Rock Hotel & Casino Ottawa

10d

About The Position

Under the direction of the Food and Beverage Department Manager, the incumbent will assist with daily functions and implement all established procedures for the restaurant.

Requirements

High School Diploma/GED required
Associate's degree preferred with one (1) to three (3) years of supervisory experience required or a combination of education and/or work experience.
Casino food and beverage experience is helpful.
Must be able to interface effectively with other management staff to deliver a positive guest service experience.
Must have proven ability to lead, manage, and develop staff.
Must have excellent written and verbal communication skills.
Must be flexible and adaptable to change.
Must be able to work a varied work schedule to include nights, weekends, and holidays.

Nice To Haves

Knowledge of Infogenesis POS system preferred.
Strong understanding of cost of sales for both beverage and food as well as labor costs and inventory control preferred.

Responsibilities

Ensure that all staff is fully trained in Tips, Sips, and Food Handling (as well as properly certified).
Assist in the evaluation of restaurant personnel.
Enforces food and beverage policies and procedures.
Ensures sanitation compliance throughout the restaurant .
Promotes positive customer relations.
Handles customer complaints.
Ensures and enforces portion control.
Conducts self in a professional manner at all times.
Additional duties may be assigned.

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

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