Supervisor, Fleet Administrator

Rentokil•Springfield, IL

10d

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Overview Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals. Executing the strategies, vision, policies and processes set by the Senior Customer Managers, Customer Administration and Administration Manager. Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience. They will help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles.

Requirements

High school diploma
2+ years of progressive, hands-on in an administration support role.
Proven experience leading teams within an administrative team.
Ability to communicate effectively at all levels within an organization
Ability to influence and persuade others in the process of change management
Conflict resolution and negotiation skills
Strong knowledge of office applications including Google Suite is preferred
Strong commercial ability with an attestable customer service focus
Strong analytical and problem solving skills
Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies.
Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required.
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Responsibilities

Maintains and improves customer excellence experience by monitoring system performance, identify and resolve problems, prepare and complete action plans.
Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs and install upgrades.
Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork and accountability.
Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers and facilitate organic growth.
Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs
Interview candidates and make effective hiring recommendations.
Effectively manage change to ensure departmental objectives are met.
Collaborate with all levels of operations and cross department to identify and resolve moderate to complex issues.
Provide coaching, and training for frontline colleagues.
Evaluate colleague performance and setting goals each quarter
Ensure adherence to policies for attendance, and established procedures.
Keep management informed on any issues or problems.
Facilitate and participate in team and leadership meetings
Work on projects as needed.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility