Supervisor Filed Services

Verra Mobility•Albany, NY

4d•Hybrid

About The Position

As a Field Services Supervisor at Verra Mobility, you will play a pivotal role in overseeing the deployment of Automated Photo Enforcement Systems across active work zones throughout the state. You will be responsible for ensuring that the team achieves the operational standards of 99% deployment execution and a 95% issuance rate. This position requires daily reporting to the regional depot and demands a blend of technical expertise coupled with strong customer support experience. In this role, your leadership will be crucial in motivating your team and driving transformative changes within the organization. You will be accountable for delivering operational performance through the management of quality metrics, ensuring adherence to service-level agreements (SLAs). Your ability to solve complex problems, think critically, and communicate effectively will be essential to your success and that of your team. You will have the opportunity to enhance service delivery while fostering a culture of excellence and accountability in field operations. Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including responsibilities for hiring, analyzing performance metrics, and executing disciplinary actions as needed. Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations. Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses. Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness. Maintain inventory levels for both the Depot and vehicles, ensuring that all operational supplies are readily available for team use. Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability. Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team. Ensure that all deployments are completed in compliance with state legislation and current program standards. Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs). Maintain full compliance with SLA requirements related to Field Services to drive operational success.

Requirements

A High School Diploma or GED
Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.
Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.
Strong critical thinking and problem-solving abilities
Show initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality of an evolving and complex business.

Nice To Haves

Associate’s degree in Operation Management, Business Management, Logistics and Supply Chain, and/or Construction Management
Experience in the Photo Enforcement Industry.
Experience with Office products like Excel, PowerPoint to generate reports.
OSHA or other safety training certifications.

Responsibilities

Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including responsibilities for hiring, analyzing performance metrics, and executing disciplinary actions as needed.
Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations.
Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses.
Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness.
Maintain inventory levels for both the Depot and vehicles, ensuring that all operational supplies are readily available for team use.
Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability.
Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team.
Ensure that all deployments are completed in compliance with state legislation and current program standards.
Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs).
Maintain full compliance with SLA requirements related to Field Services to drive operational success.