Supervisor, Field Sales (Starlink) - IA
About The Position
SpaceX is seeking a Supervisor, Field Sales to lead local sales representatives in the Starlink door-to-door sales program across participating regions. The supervisor will turn the sales approach and messaging set by Starlink/SpaceX leadership into effective doorstep execution in residential communities surrounding participating campuses. The role is accountable for regional sales and qualified activation goals, representative productivity, and consistent delivery of client expectations in the field. The supervisor will drive results through hands-on coaching, active performance management, and clear accountability. The role also requires improving processes, supporting recruiting and training, coordinating regional coverage, and keeping the National Sales Manager informed about results, forecasts, field feedback, and recovery plans. The position reports to the National Sales Manager and requires travel approximately 50%–75% or more to regional and other SpaceX locations, as well as availability for extended hours and weekends as needed.
Requirements
- Bachelor’s degree, or at least 4 years of professional experience in sales, customer operations, marketing, or customer success in lieu of a degree.
- At least 2 years of people management experience.
- Available to work extended hours and weekends as needed.
- Willingness to travel approximately 50%–75% or more of the time to regional locations and other SpaceX locations.
Nice To Haves
- Proven record of leading door-to-door or residential direct sales teams and achieving sales targets through active coaching and performance management.
- At least 4 years of experience managing a dispersed sales team across multiple territories or locations, with clear expectations and consistent follow-through.
- Strong personal selling skills and confidence demonstrating doorstep conversations, handling rejection, overcoming objections, and closing sales.
- Ability to use activity and conversion data to identify performance gaps, take decisive action, and improve results quickly.
- Hands-on, results-driven leadership style and strong communication skills.
- Experience with telecom, internet service, or other sales teams.
Responsibilities
- Translate national sales goals into regional and individual targets; monitor daily activity and weekly performance and drive representatives to meet or exceed expectations.
- Set expectations for canvassing schedules, territory coverage, doors knocked, customer conversations, and conversion; keep representatives focused on productive selling activity.
- Coach representatives in the field by observing doorstep conversations, demonstrating introductions and closing techniques, and improving objection handling and follow-up.
- Conduct regular check-ins and performance reviews, address missed commitments promptly, and set specific improvement plans with deadlines.
- Partner with the National Sales Manager and HR on corrective action and staffing changes when needed.
- Recognize strong results, share successful selling techniques across campuses, and reinforce persistence and resilience.
- Put the approved Starlink sales approach and messaging into practice.
- Ensure representatives understand the offer and customer experience expectations; share field feedback with the National Sales Manager and implement agreed changes quickly.
- Partner with recruiting and training teams to hire sales-motivated people, prepare them to sell, and accelerate their productivity.
- Coordinate coverage based on regional representative availability and day-to-day territory needs.
- Keep the National Sales Manager informed with accurate results, a realistic forecast, and clear recovery plans.
- Resolve field issues promptly and escalate risks to sales performance or client satisfaction.
Benefits
- Potential long-term incentives in the form of company stock or long-term cash awards.
- Potential discretionary bonuses.
- Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
- Comprehensive medical coverage.
- Vision coverage.
- Dental coverage.
- 401(k) retirement plan.
- Short- and long-term disability insurance.
- Life insurance.
- Paid parental leave.
- Various other discounts and perks.
- May accrue 3 weeks of paid vacation.
- Eligible for 10 or more paid holidays per year.
- Paid sick leave pursuant to Company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
