Supervisor, Field Operations (Plumbing)

Service Experts•Charleston, SC

19h•Onsite

About The Position

This role involves supervising and providing technical and sales support to Journeyman plumbers who are responsible for installing, maintaining, servicing, or cleaning plumbing fixtures, systems, or equipment. The Supervisor assists plumbers with complex assignments, trains and coaches them, ensures adherence to safety rules, and conducts quality-control checks on completed work. When necessary, due to staffing or customer needs, the Supervisor will also perform service, maintenance, and installation work. The position operates under the direction of a General Manager, Master Plumber, or Plumbing Manager. Service Experts Heating & Air Conditioning, headquartered in Richardson, TX, specializes in HVAC and plumbing maintenance and repair for homes and businesses. The company maintains a strong focus on customer experience and growth, aiming to be a leader in its markets through an unwavering commitment to its customers.

Requirements

Minimum Experience: 6+ Years
Minimum Education: Bachelor's Degree
Demonstrated basic leadership skills
Demonstrated ability to train others in technical skills and effective customer service
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Current knowledge of and continuing education in national, state, and local plumbing code regulations
Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.
Working proficiency in basic mathematics and metric and standard measurements
Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment
Advanced skills in servicing plumbing equipment as well as related accessories
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects
Proficient and able to operate all necessary tools and equipment to perform various service projects
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds

Nice To Haves

Familiar with the HVAC industry is preferred

Responsibilities

Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems.
Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
Represents the company professionally, honestly, and ethically in all business matters and activities
Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.
As needed, completes material requisition forms and other related administrative activities.
Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
Assists the General Manager with administrative tasks and other duties as needed or assigned
As needed to meet customer needs, performs service, maintenance, and installation work
Performs similar/other duties as needed or assigned
Regular, reliable attendance
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE)as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
Does not perform any act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement