Supervisor, Field Operations

SGS•Hampton, VA

4h•Onsite

About The Position

SGS is a global leader and innovator in inspection, verification, testing, and certification services, established in 1878. With over 97,000 employees across 130 countries and a network of more than 2,400 offices and laboratories, SGS provides quality and safety assurance to nearly every industry. The Supervisor, Field Operations role is responsible for coordinating and overseeing US Energy Minerals operations, specifically the inspection of client samples, such as Wood Pellet Fuel and Coal Samples, as they come off vessels. This position involves leading a team of Field Services Technicians, which includes scheduling daily tasks, training employees, and assigning and directing work. The supervisor will also work alongside shift technicians to complete tasks. A key aspect of the role is serving as the primary contact for customers in the field, as well as Branch Managers and Operations Managers, addressing complaints and resolving issues. The supervisor provides technical advice and support to Field Technicians, assists staff in completing tasks according to established procedures, and is responsible for motivating, guiding, and monitoring the team's daily work. This includes scheduling personnel to ensure all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner. The role also involves conducting regular employee meetings to communicate policies, procedures, performance issues, and to foster development and improvement. The supervisor works collaboratively with other Technicians to resolve client problems and maintain quality and customer satisfaction standards. Ensuring that each Field Technician has adequate information, resources, and materials for safe job performance is also a critical duty. Depending on business needs, the role may also encompass Preparation or Laboratory responsibilities. Adherence to internal standards, policies, and procedures is required, and the supervisor will perform other assigned duties. The position involves supervising a group of Field Services Technicians, making day-to-day decisions within the group, and holding some authority for personnel actions such as scheduling work hours, training, and coaching.

Requirements

3+ years working in Industrial or Field settings
1+ years of supervisory experience
TWIC card is required
Experience with Wood Pellet Fuel samples required

Nice To Haves

Bachelor’s degree in science, Engineering, or Related field is an asset

Responsibilities

Coordinates and supervises US Energy Minerals (Wood Pellet Fuel and Coal Samples) where inspection of client samples coming off of vessels is the main service we offer.
Leads the team of Field Services Technicians: schedules daily work, trains employees; plans, assigns, and directs work.
Works alongside shift technicians to complete work for shift.
Serves as a first and primary line of contact with the customers in the field and the Branch Managers and Operations Managers.
Addresses customers’ complaints and resolves issues.
Provides technical advice and support to the Field Technicians.
Assists staff to carry out and complete tasks according to established work procedures.
Trains, motivates, provides guidance and monitors daily work of the team.
Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.
Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.
Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.
Ensures each Field Technician has sufficient information, resources and materials to do their job safely.
May also have Preparation or Laboratory responsibilities, as required by business needs.
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.
Supervises a group of Field Services Technicians
Makes day-to-day decisions within group
Has some authority for personnel actions (scheduling work hours, training, and coaching)