Supervisor Field Operations

Service Experts • Taft, FL

19h • Onsite

About The Position

The Supervisor, Field Operations supports the Field Management team through indirect supervision of para-professionals as they work to meet their daily and monthly objectives. This role regularly reports progress to management. Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. The company maintains a strong focus on the customer experience and is committed to growth, aiming to be the best and biggest in the markets served, defined by an unwavering commitment to its customers.

Requirements

• High school diploma or GED with additional training
• 5 plus years’ experience in HVAC with technical training certification
• Demonstrated basic leadership skills
• Demonstrated ability to train others in technical skills and effective customer service
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Advanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude
• Ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and blueprints
• Ability to troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipment
• Ability to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision
• Ability to install a basic duct fitting
• Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk
• Ability to climb ladders and attic stairs
• Ability to maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds
• Ability to lift and carry items weighing up to 50 pounds

Responsibilities

• Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
• Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
• Assists technicians with major, unusual or difficult assignments and/or problems
• Conducts quality control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness
• Trains employees on technical skills, company processes and procedures, and safety rules and practices
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed
• Completes material requisition forms and other related administrative activities as needed
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
• Serves as a resource to the sales staff on technical issues regarding products and services
• Assists the General Manager with administrative tasks and other duties as needed or assigned
• Performs service, maintenance, and installation work as needed to meet customer needs
• Performs similar/other duties as needed or assigned

Benefits

• training, support and an opportunity for unlimited professional growth
• reasonable accommodations, upon request, for individuals to participate in the application and hiring process

What This Job Offers

• Job Type: Full-time
• Career Level: Manager