Supervisor, Factory Service Engineer

TCWGlobal•Bridgewater, NJ

6d•Onsite

About The Position

We are seeking an experienced, hands-on Supervisor, Factory Service Engineer to lead the Night Shift Factory Service Engineering team at our Bridgewater, NJ Smart Factory. This role is responsible for supporting the reliability, performance, and GMP compliance of our cell therapy manufacturing equipment and associated process equipment. The Supervisor will provide day-to-day leadership to Factory Service Engineers responsible for preventive maintenance, corrective maintenance, calibration, repair, troubleshooting, qualification, retrofits, upgrades, and End of Line testing. This is a hands-on leadership role requiring strong technical troubleshooting skills, GMP equipment support experience, and the ability to mentor and manage a technical team in a fast-paced, mission-driven manufacturing environment.

Requirements

Bachelor’s degree or equivalent experience in Engineering or a related technical field.
5+ years of experience in a GMP manufacturing environment, preferably in cell therapy, biopharmaceuticals, or advanced biomanufacturing.
2+ years in a lead, senior, or supervisory role overseeing technical or engineering personnel.
Strong understanding of GMP regulations and quality standards related to cell therapy or bioprocessing equipment.
Experience serving as a technical or service lead on multi-subsystem equipment installations and qualifications.
Strong troubleshooting and repair experience with complex automated manufacturing equipment.
Ability to read and interpret technical documents, schematics, and engineering drawings.
Experience using a CMMS and maintaining accurate maintenance documentation.
Strong organizational, prioritization, communication, and documentation skills.
Proven ability to lead, coach, and develop team members in a fast-paced operational environment.
Ability to collaborate effectively with Quality, Manufacturing, Engineering, Procurement, Inventory, and other cross-functional teams.
Detail-oriented, compliance-focused, and committed to high-quality standards.
Must be able to work full-time Night Shift, including weekends and holidays as required to support business needs.
Must be onsite at the Bridgewater plant; onsite attendance is an essential function of the role.
Must be able to lift and carry up to 50 lbs.
Strong verbal, written, organizational, presentation, and interpersonal skills.
Demonstrates self-awareness, integrity, authenticity, and a growth mindset.

Nice To Haves

Experience with PLC automated control systems.
Experience with 6-axis robots.
Experience working safely with 208V high-voltage systems.
Experience with Blue Mountain CMMS.
Prior supervisory experience in a cell therapy or advanced biomanufacturing facility.

Responsibilities

Supervise daily Night Shift Factory Service Engineering activities, including workload planning, shift coverage, scheduling, mentorship, and performance feedback.
Serve as the primary technical escalation point for complex equipment failures, troubleshooting issues, and maintenance challenges during Night Shift.
Oversee preventive maintenance, corrective maintenance, repairs, calibrations, retrofits, upgrades, qualifications, and End of Line testing on Cell Shuttle and process equipment.
Ensure all maintenance and service activities comply with GMP standards, regulatory requirements, SOPs, and internal procedures.
Review and approve maintenance documentation, equipment logs, and CMMS entries for accuracy and completeness.
Partner with Quality, Manufacturing, Engineering, Procurement, and Inventory teams to support compliance, uptime, parts availability, vendor coordination, and issue resolution.
Lead or support equipment-related Change Controls, CAPA investigations, and deviation reports.
Author, review, and maintain SOPs and Work Instructions for maintenance and service activities.
Ensure tools and test equipment are properly maintained, calibrated, and safe for use.
Drive continuous improvement initiatives to reduce downtime, improve reliability, and increase service team efficiency.
Facilitate shift handovers and escalate critical equipment issues to the Manager, Factory Service Engineering.
Support onboarding, technical training, and ongoing development of Factory Service Engineers.
Participate in and help manage the after-hours on-call rotation through PagerDuty.
Stay current on GMP best practices, equipment advancements, and industry trends to support team development and operational excellence.