Supervisor-Facilities Management

Mayo Clinic•Rochester, MN

21h

About The Position

Manages the daily operations of assigned work unit/shop, plans, organizes, supervises, and coordinates the activities of employees within the department of Facilities Management (FM). The supervisor is responsible for mentoring, identifying and scheduling training needs/opportunities, planning work schedules, assigning duties, policy/system adherence, and monitoring the quality and timely completion of work. Assists employees with problems or with difficult customer service issues. Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. The supervisor is the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members. Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participate in department committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interact with Division support resources. Continuously seeks to improve management skills and practices.

Requirements

Bachelor's degree in business related field and 3 years' experience supervising/leading diverse teams OR Associate’s degree in business related field and 5 years’ experience supervising/leading diverse teams OR High School diploma/GED and 7 years’ experience supervising/leading diverse teams
Demonstrated supervisory skills with strong leadership, team building, and problem-solving skills
Ability to work collaboratively with multiple disciplines
Excellent organizational, interpersonal, written, and oral communication skills
Demonstrated ability to influence others
Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills
Excellent analytical skills
Ability to resolve issues before they become a critical issue
Valid driver's license required

Nice To Haves

Bachelor’s degree in business related field preferred
Lean management and/or six sigma experience helpful

Responsibilities

Manages the daily operations of assigned work unit/shop
Plans, organizes, supervises, and coordinates the activities of employees within the department of Facilities Management (FM)
Mentors employees, identifies and schedules training needs/opportunities
Plans work schedules, assigns duties, ensures policy/system adherence
Monitors the quality and timely completion of work
Assists employees with problems or with difficult customer service issues
Provides budgetary input, oversees the purchase of supplies and equipment
Initiates service agreements and manages the work unit's budgetary targets
Communicates effectively with customers to coordinate and resolve problems
Ensures compliance with all institutional and division policies/procedures
Examines work processes and data to improve efficiencies, outcomes, and service
Regulates staffing in accordance with fluctuating workload
Directs and monitors workload to consistently meet patient/customer needs
Coaches, mentors, and develops team members and self
Provides orientation and training to new and current team members
Participates in personnel actions including performance appraisals, corrective actions, and timecards
Participates in department committees, sub-committees, or task forces
Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills
Utilizes and effectively interacts with Division support resources
Seeks to improve management skills and practices