Supervisor, Export Documentation

Ocean Network Express•Boise, ID

9d•Hybrid

About The Position

This position is responsible for driving full ownership and successful execution of the Boise Export Documentation process. Assist the Manager in developing policies and procedures to ensure optimal bill of lading production and high-quality documentation services for internal and external customers. Employ root cause analysis to continuously improve accuracy, resolve operational friction and ensure complete follow-through on all departmental deliverables. Direct oversight of 5-7 specialists handling escalation and problem resolution.

Requirements

Management of staff, experienced in: delegation, performance coaching, feedback
Adapts to change and prioritizes for high-end results
Strong orientation toward supervising/managing staff to achieve at high levels
Ability to evaluate data, analyze and problem solve.
Ability to evaluate operational metrics, analyze root causes of documentation errors, and execute effective solutions.
Ability to multitask and prioritize
Responsive, dependable, and follows through
Good knowledge of bill of lading requirements, rating and regulatory compliance
Provides exceptional service to internal and external customers with accuracy, efficiency and effectiveness
Strong interpersonal skills
Strong, accurate data entry skills
Exceptional verbal and written communication skills; confident communicating with cross-functional teams, global offices, and external clients.
Supervisory preferred and 2+ function-related experience.
Bachelor’s Degree

Nice To Haves

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

Responsibilities

General responsibility and accountability for 6+ documentation representatives
Manage all aspects of bill of lading production with strict adherence to accuracy and deadlines
Drive complete ownership of issue resolution, performing root cause analysis on recurring documentation errors or process bottlenecks to implement lasting solutions
Demonstrate consistent follow-through on all customer inquiries, internal commitments and operational action items from inception to final closure
Assist on-shore and off-shore offices as necessary to maintain seamless workflow continuity
Ensure employees within the Export Documentation group are equipped with ample knowledge to provide accurate information to both internal and external customers
Monitor and respond to internal and external customer requirements to ensure complete customer satisfaction
Ensure the Manager is provided a daily recap for departmental awareness
Work across the organization to understand, influence and implement service strategies that support existing and new products.
Available for holidays, weekends, extended hours and travel as needed