Supervisor, Epic Population Health Clinical Information Systems Analyst

UT Health San Antonio•San Antonio, TX

About The Position

We are seeking an experienced Epic Population Health Team Supervisor to support UT Health San Antonio in improving outcomes, quality, and value across patient populations. This role provides leadership and oversight for the Epic Population Health team, ensuring effective implementation and optimization of Epic applications including Healthy Planet, Care Management, Registries, and Risk Stratification tools. The supervisor partners with clinical, operational, analytics, and IT leaders to translate population health strategy into scalable Epic solutions. Responsibilities include guiding the use of Epic reporting and analytics tools such as Reporting Workbench, Radar dashboards, SlicerDicer, and Cogito to support proactive care management, performance monitoring, and decision‑making. The role also oversees workflows across Epic Ambulatory, MyChart, BPAs, Care Everywhere, and social determinants of health initiatives. As a people leader, this position is responsible for staff mentoring, work prioritization, stakeholder communication, and promoting Epic best practices and governance. The ideal candidate combines strong Epic Population Health expertise, leadership experience, and analytical skills, with a passion for advancing community health through technology in a fast‑paced, collaborative environment.

Requirements

Team development & coaching: The ability to bring people together to execute needs, provide training and personal development/ coaching to team members on how to be successful within the organization.
Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution accountability and integrity.
Strong judgment and decision-making skills: Knowing when to delegate tasks and when to roll up one's sleeves and work with the team to get it done.
Mentoring and skill building: The ability and desire to knowledge share, delegate to, and mentor new leaders.
Excellent organizational and time-management skills.
Excellent communication (written and oral) and interpersonal skills.
Ability to efficiently adjust to changing priorities and complexities.
Ability to obtain business requirements and translate into detailed specifications.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Bachelors Degree is Required (comparable expereince may be considered in lieu of degree).

Nice To Haves

Preferred Certifications: Healthy Planet, Compass Rose.

Responsibilities

Leads, motivates, develops, and supports a team of analysts/support staff.
Works to establish and maintain valuable relationships that are collaborative both within in outside Health IT.
Oversees staff to ensure that they collaborate with and provide expert-level support to their counterparts from other Epic applications and Health IT and/or affiliates.
Collaborates with leadership to ensure timelines and deliverables are realistic and actionable.
Manages projects, programs, and work activities of the team, ensuring deliverables are met on time and on budget.
Tracks and measures team, project, and individual performance goals, and adjusts strategies, as necessary.
Works with leadership, key stakeholders, and their team to identify, document, and implement potential process and workflow improvements.
Assists project managers in identifying system capabilities and designing and executing project plans.
Lead working sessions with team members to review and resolve cross-application and specialty module requests and support issues.
Ensures application build corresponds with underlying workflows and processes; liaises with others as needed to achieve this level of understanding.
Documents specifications for both internal users and end-users; contributes to other Health IT teams' documentation.
Designs and scopes complex projects and statements of work, including deliverables, timeline, milestones, and resource estimations.
Leads trainings and working sessions for team members and staff; mentors, coaches, and trains Clinical Information Systems analysts and support staff.
Provides technical expertise for system upgrades.
Builds, designs, tests, and documents functionality of new system features.
Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
Presents recommended system enhancement opportunities and creative technical solutions for complex clinic-related scenarios.
Performs ongoing maintenance and configuration updates to Epic applications.
Creates test scripts, timelines, and plans for application and workflow changes.
Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts.
Coordinates system fixes and changes with software vendors.
Performs other duties as assigned.