Supervisor, Engineering Services (Design) NNJ

FirstEnergy • Morristown, NJ

2d • $139,500 - $164,000 • Onsite

About The Position

FirstEnergy is a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

Requirements

• Bachelor's degree in Engineering and minimum 5 years related work experience is required.
• OR high school diploma / equivalent and a minimum of 8 years relevant work experience is required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc.
• Experience in process/project development, planning/analysis, and performance reporting
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure
• Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; NJDOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; NJBPU's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook
• Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company
• Proven ability to make accurate decisions and demonstrate sound judgment
• Excellent verbal and written communication skills to enable effective interaction with both internal and external customers, and the ability to make clear, accurate and concise reports
• Superior customer relations, relationship management, leadership, teamwork, and managerial skills
• Able to work well under pressure

Nice To Haves

• Previous supervisory experience preferred

Responsibilities

• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety
• Creating notifications in SAP and assigning work requests to layout technicians
• Working in conjunction with Business Services to ensure accurate and timely billing for all work requests
• Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc.
• Working on creating and processing Line Extension Contracts for various types of work
• Reviewing and responding to customer complaints submitted to the New Jersey Board of Public Utilities (NJBPU), relative to line extension and billing policies
• Reporting to the Manager, Engineering Services on the progress of projects, and advising on issues that could impair the successful completion of projects
• Analyzing complex issues and developing actionable recommendations
• Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership
• Encouraging open, honest, direct, and ongoing conversation among team members
• Driving continuous improvement across the team and the company
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company
• Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager