Supervisor, Engineering Services (Design) NNJ

FirstEnergy•Morristown, NJ

About The Position

FirstEnergy Service Co., a subsidiary of FirstEnergy Corp., is seeking a Supervisor, Engineering Services (Design) for NNJ. The role supports Engineering Services by coordinating design work requests, applying tariff and billing policies, managing line extension contracts, addressing customer complaints, and supporting Work Management. The supervisor reports project progress and issues to the Manager, Engineering Services, analyzes complex problems, develops recommendations, and leads team performance and continuous improvement. The position also supports storm restoration efforts, including serving as Hazard Coordinator when needed.

Requirements

Bachelor's degree in Engineering and at least 5 years of related work experience, or a high school diploma or equivalent and at least 8 years of relevant work experience.
Relevant experience may include engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right-of-way acquisition, asset management, new business, or joint use.
Experience in process or project development, planning and analysis, and performance reporting.
Ability to manage multiple priorities and lead others in achieving business-unit and company goals.
Ability to make accurate decisions and demonstrate sound judgment.
Excellent verbal and written communication skills for interacting with internal and external customers and preparing clear, accurate, concise reports.
Strong customer relations, relationship management, leadership, teamwork, and managerial skills.
Ability to work well under pressure.

Nice To Haves

Previous supervisory experience.
Customer Request Work Scheduling (CREWS) navigation skills, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management, and lockdown procedures.
Working knowledge of, or ability to learn, GIS; Construction and Material Standards; company Distribution Policies and Procedures; NJDOT and county permit requirements for pole sets, highway occupancy, and road openings; Appendix A in Part II of the company's Tariff regarding extension of facilities; NJBPU policy and its effect on company billing practices; streetlight installation and billing processes; and the company's Municipal Lighting Handbook.

Responsibilities

Demonstrate a strong commitment to safety in daily work and strengthen the Engineering Services team's safety commitment.
Create notifications in SAP and assign work requests to layout technicians.
Coordinate with Business Services to ensure accurate, timely billing for work requests.
Apply tariff criteria to billable work, including new premises, upgraded service, and facility relocations.
Create and process Line Extension Contracts for different types of work.
Review and respond to customer complaints submitted to the New Jersey Board of Public Utilities regarding line extension and billing policies.
Report project progress and potential issues to the Manager, Engineering Services.
Analyze complex issues and develop actionable recommendations.
Support the Work Management organization on current and upcoming design work and company priorities.
Carry out performance management by providing ongoing feedback and coaching, and discussing development opportunities, performance issues, and departmental changes.
Lead, educate, and direct others to improve team effectiveness, and communicate results and recommendations to audiences including senior leadership.
Encourage open, honest, direct, and ongoing communication among team members.
Drive continuous improvement across the team and company.
Seek and share knowledge of industry trends, competitors, and other developments that affect the team or company.
Support storm restoration efforts, including performing Hazard Coordinator duties when needed.