Supervisor, Engagement

AnewHealth•OH - Remote, OH

1d•Remote

About The Position

The Supervisor, Patient Engagement Center roles were created in tandem of ExactCare's shift to a unified team with the Centers of Excellence. This individual will lead Pharmacy technicians and specialists in our inbound call center. They will work alongside the Pharmacy Managers to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor of Patient Engagement will demonstrate their ability to drive results and achieve a consistent standard of work from the pharmacy team.

Requirements

1+ years of prior supervisory experience required
Proven track record of leading teams in fast paced environment
Goal oriented and ability to work independently
Exceptional verbal and written communication
Exceptional attendance record and ability to be flexible
For internal candidates, no active performance management or corrective action
Must be able to commute to multiple site locations within assigned territory.
May be necessary to work extended hours as needed.
Applicants must be eligible to work in this country.

Nice To Haves

Previous call center experience preferred

Responsibilities

Supervisor the day to day operations of our engagement call center with accountability to key performance indicators such as service and quality
Evaluating performance and providing feedback
Demonstrate positive work environment and the ability to resolve issues
Showcases the capacity to effectively multi-task and delegate assignments based on department work load
Ability to prepare, monitor and follow up with workflows, scheduling and other activities
Demonstrates superior written and verbal skills to collaborate with internal partners
Execute continuous improvement initiatives
Ability to lead teams through a fast paced and evolving environment
Other leadership duties assigned