Supervisor EMS Communication Center

Allina Health • Saint Paul, MN

1d • $39 - $53 • Onsite

About The Position

As an EMS Supervisor in our Dispatch Center, you’ll lead a dedicated team to deliver fast, accurate emergency response. Use your expertise to improve operations, mentor staff, and make a real difference in public safety—every shift, every call.

Requirements

• Associate's or Vocational degree within 36 months of hire
• 2 to 5 years in public safety communications center
• 0 to 2 years in a leadership position
• FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days
• FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days
• FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 days
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment in accordance with policy
• Emergency Medical Dispatch (EMD) Certification required within 180 days
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Nice To Haves

• Bachelor's degree Emergency Medical Services

Responsibilities

• Provides daily operations support of emergency communication center operations.
• Coordinates and monitors services, performance and productivity levels.
• Participates in incident command structure during major events.
• Communicates, supports, manages and educates employees.
• Leadership of employees.
• Creates and manages staff work schedules.
• Provides feedback and ongoing development of employees.
• Analyzes performance metrics to identify trends and resolve issues.
• Manages employee training accountability and certification requirements.
• Department operations.
• Defines individual and team goals.
• Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures.
• Analyzes and identifies problem areas and adjusts processes and staffing priorities.
• Investigates, documents, reports and resolves concerns, complaints and incidents.
• May work with community public safety partners and corporate internal and external stakeholders.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree