Metro EMS Supervisor / Captain

North Memorial Health Career Portal•Brooklyn Center, MN

11d•Onsite

About The Position

Supervises ALS, BLS and Wheelchair employees, coordinates the daily operations of the department, and assists in the operation of other areas as appropriate. In addition, the incumbent also functions and fulfills the duties and responsibilities of an Emergency Paramedic. Patients may include: neonates, infants, children, adolescents, adults and geriatrics. Collaborates with the Equipment and Inventory Supervisor to ensure an adequate supply and functional equipment inventory is maintained in all vehicles and substations either through personal inspection or delegation. Promptly handles consumer complaints. Maintains and organizes department statistics, distributes and files department documents and correspondence as necessary. Coordinates vehicle rotation and maintenance with the vehicle manager and/or mechanic. Assures that all patient medical charts and billing information is collected on a daily basis. Monitors crews' functions at scenes by responding to various calls to assist them with medical care. Acts as a representative of North Memorial Health Care and North Memorial Ambulance Service in all aspects of public relations. Promote and market scheduled services provided by North Memorial Ambulance Service.

Requirements

High school diploma or equivalent (GED) required
Successfully completed Paramedic training program from an accredited institution required
State of MN EMT-P certification required
Current BLS certification
Current ACLS certification
Valid Class D driver's license in state of residency with an acceptable driving record
Nationally Registered Paramedic
MN Paramedic Certification
Current PALS Certification

Nice To Haves

Bachelor's degree preferred in health related field
Field Training Officer experience preferred
Two to four years supervisor/management experience preferred, including experience with employee relations, conflict resolution and critical thinking skills
Knowledgeable of advanced medical practices, procedures, and equipment as integrated into the area of EMS and the job of a paramedic
Demonstrated ability to problem solve, make decisions, and handle conflict during emergency situations and work independently
Demonstrated Total Quality Management, leadership, organization and management skills
Demonstrated interpersonal, written and verbal communication skills

Responsibilities

Supervises ALS, BLS and Wheelchair employees
Coordinates the daily operations of the department
Assists in the operation of other areas as appropriate
Functions and fulfills the duties and responsibilities of an Emergency Paramedic
Collaborates with the Equipment and Inventory Supervisor to ensure an adequate supply and functional equipment inventory is maintained in all vehicles and substations
Promptly handles consumer complaints
Maintains and organizes department statistics
Distributes and files department documents and correspondence as necessary
Coordinates vehicle rotation and maintenance with the vehicle manager and/or mechanic
Assures that all patient medical charts and billing information is collected on a daily basis
Monitors crews' functions at scenes by responding to various calls to assist them with medical care
Acts as a representative of North Memorial Health Care and North Memorial Ambulance Service in all aspects of public relations
Promote and market scheduled services provided by North Memorial Ambulance Service