EMS Supervisor - Clinical Quality Improvement
About The Position
Wake County EMS is excited to announce the expansion of its Quality Improvement office to better serve the residents and visitors of Wake County. As the Clinical Quality Improvement Supervisor, you will work closely with the Medical Directors and Clinical Quality Officer to lead the quality improvement and assurance efforts of Wake County EMS and supervise Clinical Quality Improvement Specialists. You will lead and oversee quality improvement projects, review clinical concerns, provide education to field staff, work with other Divisions to help guide system-wide training and education, and help manage and maintain the day-to-day functions of the Division of Medical Affairs.
Requirements
- Associates degree in EMS or healthcare related field, -OR- mathematics, statistics, or a related field -OR- quality improvement or a related field
- Five years medically cleared in the Wake County EMS system OR a similar sized, high volume 911 transporting EMS system; OR demonstrated prior experience implementing quality assurance, quality improvement, or healthcare improvement projects
- Valid driver's license and safe driving record
- Equivalent education and experience are accepted
- Excellent written and verbal communication skills
- Ability to supervise and lead employees, as well as interact in a supervisory fashion with all employees of Wake County EMS
- Demonstrated knowledge in quality improvement projects/initiatives, especially in the healthcare setting
- Knowledge of healthcare improvement processes
Nice To Haves
- Bachelor’s degree or equivalent in EMS or healthcare related field; OR mathematics, statistics or a related field; OR quality improvement or a related field
- Experience as a Field Training Officer or Advanced Practice Paramedic OR prior leadership experience in quality assurance, quality improvement or healthcare improvement project management
- North Carolina EMT/AEMT/Paramedic certification
- Healthcare quality improvement/patient safety certification (IHI Open School Basic Certificate, Certified Professional in Healthcare Quality, Certified Professional in Patient Safety, Lean Six Sigma, etc.)
Responsibilities
- Supervise and mentor Clinical Quality Improvement Specialists
- Provide feedback, direction, guidance, professional development and support to CQIS personnel to ensure efficient and effective operations within the Division of Medical Affairs
- Ensure data integrity and alignment with established standards, completion of data entry and utilization of specific database and clinical reporting software
- Identify and communicate ongoing clinical issues and trends to the Clinical Quality Officer
- Assist with development and delivery of quality improvement plans and education
- Facilitate clinical investigations to include gathering information and conducting interviews, as proscribed by the Clinical Quality Officer or supervisory staff of the Division of Medical Affairs
- Depending on level of investigation, provide recommendations to Clinical Quality Officer and Medical Directors for further action and communication with providers
- Educate and mentor system providers using proscribed tools and standardized methods
- Collaborate as needed with other department divisions to develop and deliver clinical education to staff across a variety of mediums
Benefits
- The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees.
- Wake County Government came in at #2 on the Healthiest Employers list for 2024.
- This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
