Supervisor, Employer Services

Alegeus•Maitland, FL

7d•$43,800 - $74,500•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Supervisor, Employer Services, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships! OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside the best and the brightest, you will regularly: Inspire and empower a high-performing Strategic Team, setting bold goals and championing a culture of service excellence, innovation, and measurable client impact. Drive industry‑leading client outcomes, renewing 95%+ of national employer groups, keeping risk levels low, and proactively transforming data and trends into action. Deliver a frictionless service experience, ensuring 95% of tickets resolve within five business days by optimizing processes, workflows, and cross-functional collaboration. Grow exceptional talent, providing coaching, performance management, development pathways, and thoughtful staffing decisions that build a strong, scalable team. Elevate client partnerships, leading strategic reviews, trend insights, and proactive solutions that strengthen adoption, satisfaction, and long-term retention. Champion continuous improvement, eliminating root causes, simplifying processes, and driving scalable solutions through data-driven insights and innovative support models. At Alegeus, we’re driven by the possibilities ahead — energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry. If you’re ready to join a team that’s bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you’ve ever swiped an FSA debit card or saved money in an HSA, there’s a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners – which include some of the nation’s largest health insurance plans, benefit administrators, and financial institutions – use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers. We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you’re interested in working for an organization that cares deeply about succeeding together – for our partners, each other, and the people whose healthcare journeys we support – then you’ve come to the right place.

Requirements

3+ years of client or third‑party administrator experience
1+ years leading teams
At least 1 year supporting large, complex employers such as multinational and Fortune 500 organizations.
Bachelor’s Degree or experience otherwise equivalent to a bachelor’s degree.

Nice To Haves

Health insurance or consumer-directed benefits experience (HRAs, HSAs, FSAs, etc.), gained through an agency, TPA, health plan, or financial institution, is highly preferred.
Familiarity with project management methodologies such as Six Sigma, Lean, or PMBOK is a plus.

Responsibilities

Inspire and empower a high-performing Strategic Team, setting bold goals and championing a culture of service excellence, innovation, and measurable client impact.
Drive industry‑leading client outcomes, renewing 95%+ of national employer groups, keeping risk levels low, and proactively transforming data and trends into action.
Deliver a frictionless service experience, ensuring 95% of tickets resolve within five business days by optimizing processes, workflows, and cross-functional collaboration.
Grow exceptional talent, providing coaching, performance management, development pathways, and thoughtful staffing decisions that build a strong, scalable team.
Elevate client partnerships, leading strategic reviews, trend insights, and proactive solutions that strengthen adoption, satisfaction, and long-term retention.
Champion continuous improvement, eliminating root causes, simplifying processes, and driving scalable solutions through data-driven insights and innovative support models.