Employer Services Analyst

Alegeus•Maitland, FL

2d•$18 - $31•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Analyst, you’ll make a meaningful impact by delivering seamless, high-quality service experiences that empower employers to confidently support their people—from onboarding through open enrollment and beyond. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. At Alegeus, we’re driven by the possibilities ahead — energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry. If you’re ready to join a team that’s bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you’ve ever swiped an FSA debit card or saved money in an HSA, there’s a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners – which include some of the nation’s largest health insurance plans, benefit administrators, and financial institutions – use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers. We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you’re interested in working for an organization that cares deeply about succeeding together – for our partners, each other, and the people whose healthcare journeys we support – then you’ve come to the right place.

Requirements

Strong communication, problem-solving, and organizational skills with the ability to manage multiple priorities, navigate systems and processes, and deliver accurate, empathetic, and customer-focused support.
2+ years in customer service, employer services, benefits administration, operations, call center, account support, or similar roles, with experience supporting stakeholders via phone, email, or virtual channels in a service-driven environment.
Relevant professional experience required; familiarity with Microsoft Office tools (Outlook, Word, Excel) and service technologies preferred, along with exposure to healthcare, financial services, or regulated environments as a plus.

Responsibilities

Be the trusted partner for employers and stakeholders, delivering responsive, thoughtful support across phone, email, and virtual channels that builds lasting relationships
Drive exceptional service outcomes by managing inquiries end-to-end—resolving eligibility updates, payroll questions, funding issues, and more with accuracy and accountability.
Own and prioritize your work in a dynamic service environment, ensuring tickets are efficiently resolved while maintaining high quality and customer satisfaction.
Solve problems that matter by identifying root causes, collaborating with internal teams, and confidently navigating routine to moderately complex issues.
Empower employers through education by translating complex processes, plan details, and platform capabilities into clear, actionable guidance.
Shape continuous improvement by identifying trends, surfacing insights, and contributing to team learning, onboarding, and innovation initiatives.