Supervisor, Eligibility/Enrollment

Southern California United Food & Commercial Workers Unions and Food Employers Joint Benefit Funds A • Cypress, CA

4d • $31 - $40

About The Position

The Supervisor of Eligibility/Enrollment plays a critical role in ensuring that all applicants and beneficiaries receive accurate and timely enrollment services. This position is responsible for overseeing the eligibility determination process, ensuring compliance with regulatory requirements, and managing a team of enrollment specialists. The supervisor will implement best practices to enhance operational efficiency and improve customer service outcomes. Additionally, this role involves analyzing enrollment data to identify trends and areas for improvement, ultimately contributing to the organization's mission of providing accessible healthcare services. By fostering a collaborative and supportive work environment, the supervisor will empower their team to deliver exceptional service to clients and stakeholders.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• At least 3 years of experience in eligibility and enrollment processes, with a minimum of 3 year in a supervisory role.
• Strong knowledge of healthcare regulations and compliance standards.
• Experience with data analysis and reporting tools.
• Familiarity with electronic health record (EHR) systems.
• Strong leadership and communication abilities.
• Analytical skills.
• Attention to detail.

Nice To Haves

• Prior experience working within a Taft-Hartley multi-employer benefit fund is highly preferred.
• Proficiency in data analysis tools.

Responsibilities

• Oversee the daily operations of the eligibility and enrollment team, ensuring compliance with all relevant regulations and policies.
• Train, mentor, and evaluate team members to enhance their skills and performance in processing applications and determining eligibility.
• Develop and implement strategies to improve enrollment processes and customer service delivery.
• Analyze enrollment data and metrics to identify trends, challenges, and opportunities for improvement.
• Collaborate with other departments to ensure seamless communication and coordination of services for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level