Supervisor, Domestic Forwarding

Watchpoint Logistics•Burlingame, CA

2d•Hybrid

About The Position

The Domestic Forwarding Supervisor oversees the daily activities of a group of employees that are responsible for load planning, assigning carriers to loads, maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. The Supervisor assists management with the development of the team and supervises processes, meeting and exceeding team member and customer expectations. This is a hybrid position, must be able to reliably commute to our Burlingame, CA office three days a week.

Requirements

Proficient use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
Able to deliver quality results consistently and on schedule.
Self-motivated and follows through on team initiatives with management support.
Demonstrates outstanding customer service by proactively addressing customers’ expectations.
Skillfully handles difficult customer service issues with patience and determines when to escalate them to management.
Fosters relationships, resolves conflicts, and sets a positive example for others.
Demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills.
Asks appropriate questions and provides constructive feedback.
Incorporates a continuous improvement approach; adept at finding the root cause and drafting corrective solutions.
Capable of exercising sound judgment.
Uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity.
Experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance.
Leads by example, fostering positive team culture.
Identifies situations that require managerial support and partners with leadership to deliver feedback.
Experience overseeing the allocation of resources which meet budget expectations.
High school diploma or equivalent.
Minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity.
Progressive work experience with leadership experience required.

Responsibilities

Takes ownership of customer standard operating procedure (SOP) and ensures execution.
Monitors service failures through the Salesforce Incident Management tool and formulates or contributes to corrective actions as applicable.
Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
Supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.
Ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.
Continuously monitors workload allocation and quality of work.
Utilizes the transportation management system (TMS) to ensure accurate freight movements and load information.
Works with department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable.
Contributes to team members annual performance evaluations.
Keeps current and up to date with industry trends and market drivers related to modes, products, and services.
Supervises the coordination and routing processes of customer shipments.