Freight Forwarding Specialist

Alba Wheels Up • Los Angeles, CA

2d • Onsite

About The Position

Join Alba Wheels Up International as a Freight Forwarding Specialist and play a pivotal role in shaping the company's future. This role offers the opportunity to drive strategic initiatives, influence key decisions, and deliver measurable results. The company's mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information. Alba Wheels Up International values innovation, collaboration, and integrity, encouraging creative problem-solving, cross-functional teamwork, and a reputation of honesty and trust.

Requirements

• High School diploma required; an Associate degree or higher is preferred.
• A minimum of 4-5 years of freight forwarding experience in the ocean import department.
• Proficient in Windows and Microsoft Office Suite, especially with Excel.
• Must have a pro-active attitude and strong time management skills.
• Extremely detailed oriented and well organized.
• Must be a team player and also be able to work independently.
• Good communication skills (verbal and written).
• Great customer service skills.
• Ability to work in a busy and fast paced environment.

Nice To Haves

• Experience working with Cargowise is a plus.

Responsibilities

• Receive, review and process import documentation from overseas agents/customers.
• Follow up bookings received from overseas agents and customers, and ensure files are opened timely.
• Handle bookings from overseas agents and coordinate the move to destination.
• Understand agent fees and pricing per client in order to process invoices accurately.
• Follow company protocol for billing a file.
• Update shipment status, issue arrival notice and obtain entry documents for customs entries.
• Communicate with customs brokers to confirm customs release status.
• Arrange freight release with steamship lines and confirm cargo availability.
• Respond in a timely manner to customer requests on shipment status by phone or email.
• Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
• Adhere to all domestic and international shipping regulations.
• Advise team leader/supervisor/manager of any transaction problems and irregularities.
• Perform any other related tasks as required or assigned by your supervisor or manager.
• Responsible for reviewing respective team visual board (VB) to make sure files are handled timely.
• Ongoing audit of VB throughout the day.
• Understand and be able to assist in coordinator role when needed.

Benefits

• Industry-leading health and wellness programs
• Financial planning resources
• Continuous learning opportunities
• Access to cutting-edge platforms and automation
• Support from a team that celebrates growth & innovation
• Direct access to decision-makers & the ability to shape strategy
• Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree