Supervisor Distribution Center Casegoods Receiving - 1st Shift

Ashley Furniture Industries•Arcadia, WI

2d•Onsite

About The Position

The Distribution Center Supervisor - Casegoods Receiving oversees all receiving operations for casegoods products on the 1st shift, ensuring timely and accurate receipt of inbound shipments while maintaining the highest standards of safety, quality, and productivity. This frontline leadership role plans and coordinates receiving activities, manages a team of warehouse associates, and ensures proper documentation, inspection, and put away of all casegoods inventory. The Supervisor drives operational efficiency through data-driven decisions, continuous improvement initiatives, and effective team development while partnering with transportation, inventory, and warehouse teams to optimize the flow of goods into the distribution center.

Requirements

High school diploma or GED equivalent required
Minimum 2-3 years of experience in distribution center, warehouse, or receiving operations
Strong understanding of receiving processes including unloading, inspection, documentation, and putaway
Knowledge of warehouse management systems (WMS) and inventory management principles
Excellent leadership and team management skills with ability to motivate and develop employees
Strong organizational and time management skills with ability to manage multiple priorities
Excellent communication skills, both written and verbal
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Understanding of OSHA safety regulations and warehouse safety best practices
Ability to work in a fast-paced environment and make sound decisions quickly
Physical ability to walk distribution center floors, stand for extended periods, and lift up to 50 lbs as needed
Forklift certification or ability to obtain certification
Ability to work 1st shift hours and flexible schedule as operational needs require

Nice To Haves

Previous supervisory or team leadership experience preferred
Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field
3-5 years of receiving or inbound operations supervisory experience in furniture, retail, or distribution
Experience with SAP, Manhattan, or similar enterprise warehouse management systems
Knowledge of casegoods furniture products and handling requirements
Lean manufacturing or Six Sigma certification (Green Belt or higher)
Experience with labor management systems (LMS) and engineered labor standards
Background in process improvement methodologies including Kaizen and 5S
Understanding of transportation operations and carrier management
Experience with quality inspection processes and damage documentation
Bilingual skills (English/Spanish) to support diverse workforce

Responsibilities

Oversee all casegoods receiving operations on 1st shift including unloading, inspection, documentation, and putaway activities
Plan and coordinate daily receiving schedules to align with inbound shipment arrivals and warehouse capacity
Monitor receiving productivity and ensure team meets or exceeds performance targets for cases received per hour
Ensure accurate receipt of all inbound shipments including verification of quantities, product conditions, and order documentation
Coordinate with transportation teams on carrier scheduling, dock assignments, and trailer movements
Manage dock door assignments and optimize trailer flow to minimize wait times and maximize throughput
Monitor receiving workflow and adjust resources to address bottlenecks or capacity constraints
Ensure all received casegoods are inspected for damage, defects, and compliance with quality standards
Verify inbound shipments against purchase orders, advanced shipping notices (ASN), and bill of lading documentation
Process discrepancies including shortages, overages, damages, and quality issues through appropriate systems
Generate quality alerts and coordinate with quality assurance teams on product issues
Ensure proper labeling, identification, and documentation of all received inventory
Maintain receiving accuracy targets and implement controls to prevent errors
Lead, train, and develop a team of receiving associates to build technical skills and operational excellence
Conduct performance evaluations and provide coaching, feedback, and developmental guidance
Make employment decisions and recommendations on hiring, improvement plans, transfers, promotions, corrective actions, and terminations
Foster a positive team environment focused on accountability, safety, and continuous improvement
Manage staffing levels and coordinate breaks, lunches, and coverage to maintain productivity
Communicate company and departmental goals through daily huddles, team meetings, and one-on-one coaching sessions
Champion all safety programs and ensure a safe work environment for all receiving associates
Conduct safety walks, audits, and inspections within the receiving area
Ensure employees wear proper PPE (personal protective equipment) and follow safety compliance protocols
Investigate incidents and accidents, document findings, and implement corrective actions
Ensure compliance with OSHA regulations, company policies, and receiving standard operating procedures
Promote safe operation of material handling equipment including forklifts, pallet jacks, and dock equipment
Ensure accurate and timely receipt transactions in the warehouse management system (WMS)
Partner with inventory leadership to discuss receiving gaps, discrepancies, and system accuracy
Coordinate putaway activities to ensure received inventory is properly stored in designated locations
Monitor inventory location accuracy and implement controls to prevent misplacement
Support cycle counting and physical inventory activities within the receiving area
Monitor individual and team performance against productivity standards (cases per hour, accuracy, safety)
Track key performance indicators (KPIs) and provide feedback to drive continuous improvement
Lead process improvement events such as Kaizens to enhance receiving efficiency and reduce waste
Implement best practices and standardized work procedures to optimize receiving operations
Analyze data to identify trends, root causes of issues, and improvement opportunities
Collaborate with cross-functional teams on system upgrades, process changes, and operational initiatives
Manage resources to optimize equipment, dock doors, employees, methods, and materials
Ensure receiving equipment is well-maintained and in proper working condition
Coordinate with maintenance on equipment repairs and preventive maintenance
Control operational costs while maintaining productivity and service quality
Demonstrate the company's core and growth values in the performance of all job functions
Model expected behaviors and hold team accountable to company values and standards