Supervisor - Dispatch & ECC

Iberdrola•Vestal, NY

1d•Onsite

About The Position

Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls.

Requirements

Associate's Degree with a minimum of 7 years of relevant experience required.
Knowledge of the characteristics and operation of both gas and electric systems.
Knowledge of customer service procedures is desirable.
Results oriented and proactive.
Strong analytical, leadership, interpersonal and communication skills.
Ability to make operational decisions under pressure.
Able to take on special projects.
Demonstrated administrative and decision-making abilities.
NERC Certification as appropriate.

Nice To Haves

Bachelor’s Degree with a minimum of 4 years relevant experience.

Responsibilities

Provide technical guidance and expertise to employees engaged in the operation of the electric system.
Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.
Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees.
Maintain qualification to fill in for operators as required in an emergency.
Provide direction and assistance to operations staff during electric system emergencies.
Prepare reports on system disturbances for management and regulatory agencies.
Determines operational practices, procedures and methods and resolve problems as required.
Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.
May represent Company on interdepartmental and regulatory committees and perform other duties as required.