Supervisor, Denials

Aspirion•Delray Beach, FL

10h•$55,000 - $70,000•Remote

About The Position

The Supervisor, Denials Operations leads the day-to-day execution of denial management workflows for a team of individual contributors. This role is responsible for ensuring work moves efficiently, performance expectations are met, and quality standards are consistently upheld within a high-volume, production-driven environment. Acting as the frontline control point for workflow execution, the Supervisor manages real-time work distribution, monitors performance throughout the day, and intervenes quickly to resolve delays, bottlenecks, or quality issues. Drives productivity, quality, and throughput by ensuring work progresses without delays or gaps, while maintaining adherence to workflow and payer standards. Reinforces accountability and consistency across the team to support reliable, high-volume execution.

Requirements

Experience leading frontline teams in a high-volume, performance-driven environment
Strong ability to manage daily workflow execution and drive productivity
Knowledge of denial management processes and payer requirements
Strong coaching, communication, and problem-solving skills
Ability to operate in a fast-paced environment and make real-time decisions
Demonstrate integrity and ethics in day-to-day tasks and decision making
Operate effectively in the environment and the environment of the work group
Maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices
Becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Nice To Haves

Bachelor’s degree preferred or equivalent experience
3–5+ years healthcare revenue cycle experience (denials management preferred)
1–3+ years of supervisory or leadership experience
Experience with Medicare, Medicaid, and commercial payers

Responsibilities

Manage real-time work distribution to balance workloads and ensure continuous progress
Monitor account movement across workflow stages and intervene to prevent delays
Identify and escalate workflow bottlenecks or system issues impacting throughput
Lead, coach, and support a team of 8–15 team mates
Provide real-time feedback to improve productivity, quality, and adherence
Conduct 1:1s and performance discussions to reinforce expectations
Track productivity, quality, and cycle time metrics
Address performance gaps quickly and reinforce accountability
Ensure adherence to payer guidelines, internal processes, and regulatory requirements
Maintain audit readiness and enforce HIPAA compliance
Support resolution of complex or escalated accounts
Provide guidance on payer requirements and workflow expectations
Support onboarding and ongoing training for team members
Reinforce adoption of new workflows, tools, and automation