Supervisor - Dedicated Operations

Penske • Richmond, VA

3d • $54,000 - $57,000 • Onsite

About The Position

This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Dedicated Operations Supervisor role is to manage the day-to-day operation of assigned Dedicated Account(s), ensuring that Safety, Customer, and Driver Goals are met or exceeded. Driving profitability through contract compliance, expense mitigation, and business growth. Epes Transport, a Penske Logistics company, delivers dependable truckload transportation services with a strong presence in the Southeast, Mid-Atlantic, Northeast, and Midwest. We offer: Dedicated Truckload Capacity, Drayage Services, Shuttle Operations, General Truckload Services, and Yard Switching Operations. With terminals in NC, VA, GA, TN, and TX, and 24/7 satellite shipment tracking, we provide reliable coverage and visibility across major U.S. markets.

Requirements

• Manage the day-to-day operation of assigned Dedicated Account(s)
• Ensure Safety, Customer, and Driver Goals are met or exceeded
• Drive profitability through contract compliance, expense mitigation, and business growth
• Coordinate and schedule customer shipments
• Act as the primary point of contact for day-to-day customer needs
• Ensure accurate and timely submission of payroll
• Manage billing processes
• Collaborate with customers to resolve discrepancies
• Engage with drivers to address daily operational concerns
• Escalate issues as necessary
• Partner with PTL to ensure all equipment receives timely preventative maintenance and necessary repairs
• Implement and oversee company safety programs
• Oversee Smart Drive
• Oversee High Risk Driver Reporting
• Oversee driver coaching initiatives

Responsibilities

• Coordinate and schedule customer shipments to align with service requirements, acting as the primary point of contact for day-to-day customer needs.
• Ensure accurate and timely submission of payroll in compliance with company standards.
• Manage billing processes, ensuring accuracy and timeliness; collaborate with customers to resolve any discrepancies.
• Engage with drivers to address daily operational concerns, escalating issues as necessary to maintain service quality.
• Partner with PTL to ensure all equipment receives timely preventative maintenance and necessary repairs.
• Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed