Supervisor, Customs Brokerage (1st Shift) - Dallas/FTW TX

APL Logistics•Dallas Fort Worth Airport, TX

1d•Remote

About The Position

This role involves supervising all customs-related activities within the assigned division/LOBs to ensure smooth daily customs operations and efficient clearance of all shipments. It requires ensuring compliance with company policies and customs regulations, and addressing any non-compliance cases. Depending on the division, the incumbent may also work with external vendors (2PL/3PL) and manage contingency workers. The Supervisor will implement functional strategies and support the (Senior) Manager, Customs Brokerage in managing team performance and capabilities.

Requirements

Minimum 3 to 6 years of experience in customs brokerage or related field.
Excellent knowledge of customs regulations.
Excellent command of English language – both written and oral to liaise with external parties and preparing reports.
Experience in supervising a team.

Responsibilities

Supervise all activities in the assigned division/LOBs.
Oversee customs clearance processes for local imports, exports and transits.
Monitor quality of daily activities (KPIs and SLAs); introduce interventions to address non-conformance.
Review and approve complex customs declarations and non-fiscal obligations.
Ensure timely and accurate completion of customs paperwork and filings; including compliance with regulatory requirements.
Establish and manage relationships with key stakeholders - both internal and external.
Identify areas of improvement and provide recommendations; simplify and streamline to accelerate clearance and enhance efficiencies; execute approved changes.
Keep up-to-date with changes in company policies and local regulations; ensuring compliance.
Investigate and address non-compliance; follow up and ensure corrective actions are taken.
Prepare monthly reports for various stakeholders.
Analyze issues, identify patterns where possible, and give suggestions to resolve these challenges.
Verify vendor invoices received and ensure timely submission to Finance for payment processing.
Assist with both internal and external audits.
Plan work schedules and manage team's performance, identify training needs and motivate the team to achieve the department's objectives.
Conduct orientation to new hires and ensure all mandatory trainings are completed within stipulated timeframe.
Ensure the team meets training requirements and comply with local standards.