Team Lead - Customs Brokerage

GEODIS•Town of Hempstead, NY

About The Position

GEODIS is a global third-party logistics provider (3PL) that specializes in unlocking business value in a complex world, ensuring the seamless movement of goods worldwide. They power supply chains for the world's top brands and manufacturers. Joining GEODIS offers endless growth opportunities. The Team Lead - Customs Brokerage role involves maximizing team productivity, leading the team according to client SOPs, assisting team members with issues related to Customs, OGAs, and Carriers, and overseeing various aspects of customs brokerage operations. Key responsibilities include monitoring Customs exams and entry statuses, reviewing rejected entries and post-entry work, managing payables and receivables, auditing entries, reviewing daily billing, resolving CF28s, CF29s, and TIBs, ensuring accurate customer profiles, and managing team administration such as attendance, training, annual reviews, and desk organization.

Requirements

Minimum 2 years of related experience and/or training; or an equivalent combination of education and training
Ability to apply basic calculations as related to quantities of product picked
Ability to apply common sense understanding to carry out instructions
Ability to supervise and/or direct the work of others

Nice To Haves

Brokerage License preferred

Responsibilities

Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents
Informs management where team can assist or where assist is needed to reduce overtime
Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members
Assists team members in resolving issues with Customs, OGA’s and Carriers
Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued.
Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs
Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs
Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner.
Monitors Entries Not Scanned Report to ensure compliance with office scanning policy
Audits all entries before being submitted to Customs and before 10th day
Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.)
Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor
Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s
Ensures all active customers have an accurate customer profile with a valid power of attorney
Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed
Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence
Performs direct reports annual reviews
Enforces dress code
Ensures staff has completed required training courses
Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized
Disseminates pertinent information to team members

Benefits

Fair pay and some jobs come with bonus opportunities.
Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.
Payday as early as you want. Access your earnings on demand.
Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.
Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.
We pride ourselves on a safe, clean, and healthy work environment for everyone.
We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
Work with fun, supportive people just like you!
We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!