Supervisor, Customer Sites

Thermo Fisher Scientific • Wilmington, DE

5d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. The position leads the daily supervision of a team of customer multi-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations. Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations. Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews. Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities. Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership. May perform other responsibilities as assigned by management

Requirements

• High school graduate or equivalent required.
• 4+ years of experience in managed services in a laboratory setting.
• Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Use of software for reagent batch records and chemical inventory tracking.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.
• Candidates must reside within a 50-mile radius of the Wilmington, DE.
• Ability to respond to assigned customer sites within one hour of notification.
• Have reliable transportation.

Nice To Haves

• Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.
• GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.

Responsibilities

• Lead the daily supervision of a team of customer multi-site based personnel.
• Oversee service offerings including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
• Lead a diverse cross-functional team of on-site lab specialists servicing multiple sites.
• Manage the complete employee lifecycle: new hire selection, training needs identification and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific.
• Coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas.
• Provide capability review presentations and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required.
• Communicate and hold local staff accountable to safety expectations.
• Interact regularly with Environmental Health and Safety Leadership.
• May perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• A range of employee benefits
• Employment with an innovative, forward-thinking organization
• Outstanding career and development prospects
• An exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED