5201 - Supervisor, Critical Facilities Operations

NTT Global Data Centers•Mesa, AZ

13d•$108,900 - $155,600•Remote

About The Position

NTT Global Data Centers is seeking a Supervisor, Critical Facilities Operations to join their team. This role covers a swing shift, working Monday to Friday from 1:00 PM to 10:00 PM. The supervisor will be responsible for overseeing data center operations to ensure optimal uptime for customers, managing facilities services like electrical and cooling systems. The position involves leading a team, ensuring compliance with safety regulations, managing maintenance schedules, analyzing equipment for efficiency and longevity, and conducting training. The role also includes managing customer installations, ensuring team safety, approving timekeeping and PTO, and writing/reviewing operational procedures. The company emphasizes innovation, sustainability, and a collaborative work environment, operating over 150 data centers in more than 20 countries.

Requirements

Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
Expert knowledge of low voltage systems, including fire, security and PLCs
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Strong supervisor skills
Excellent communication skills, both written and oral
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: 12kV switchgear, 480/277 and 208/120 volt electrical generation and distribution systems, Diesel powered AC generator plants up to 2MW, Static UPS systems, Multi-string flooded cell batteries and monitoring systems, Static switches, PLC and relay logic controls, Power monitoring systems, Data centre power distribution and management systems, VFD Drives, Large Centrifugal Chillers, Cooling Towers, Water Treatment Systems, HVAC equipment, Computer Room AC Units (CRACs), Kyoto Cooling Units (where applicable), Operating Building Management and Industrial PLC Control Systems, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks, Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable, Chilled/Condenser Water Pump, Well/Vault or Sump Pumps, Domestic Water systems, including BackFlow Prevention devices
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures
Ability to conduct power & fire system capacity, safety and code compliance assessments
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyze and solve problems
Ability to multi-task multiple projects
Detailed oriented
Bachelor’s degree or equivalent in Engineering or similar field required
Solid experience in data centre and/or critical facilities
Developing experience managing and motivating critical facilities operations and maintenance teams

Responsibilities

Supervises the Data Centre Technicians and the Facilities Technicians.
Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s).
Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety.
Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
Manages and maintains all training documentation; provides documentation to HR.
Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
Works with customers to provide successful installs that exceed expectations – delight the customer.
Supervises the safety and well-being of all CFOps team.
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion.
Performs other duties as assigned.