Supervisor, Credit & Collections

Omnicell•Atlanta, GA

About The Position

At Omnicell, we are transforming the future of healthcare through innovative solutions that improve operational efficiency and patient outcomes. As an AR Supervisor, Credit & Collections, you will play a critical leadership role in optimizing revenue cycle processes, strengthening payer relationships, and ensuring accurate reimbursement for pharmacy services. This opportunity combines team leadership, process improvement, analytics, and cross-functional collaboration, allowing you to make a meaningful impact while growing your expertise in healthcare reimbursement and accounts receivable operations. As an AR Supervisor, Credit & Collections, you will lead key payer-facing accounts receivable processes while supporting the success of the SPS Collections team.

Requirements

High school diploma or GED equivalent.
1+ year of experience in Accounts Receivable, medical billing, healthcare reimbursement, or a related revenue cycle function.
Experience working with financial applications, databases, spreadsheets, and word processing software.
Working knowledge of claims processing, payer reimbursement practices, and healthcare revenue cycle operations.
Strong analytical and problem-solving skills with the ability to investigate and resolve complex discrepancies.
Effective verbal and written communication skills, including the ability to professionally interact with payers, vendors, customers, and internal stakeholders.
Strong attention to detail with demonstrated ability to manage multiple priorities in a fast-paced environment.
Intermediate Microsoft Excel and data entry skills.
Ability to maintain confidentiality and comply with HIPAA and regulatory requirements.

Nice To Haves

Experience within the pharmacy, specialty pharmacy, or healthcare services industry.
Knowledge of electronic remittance advice (835), EFT enrollment processes, and payer portal administration.
Experience with accounts receivable reconciliation, claims management, and payment posting systems.
Familiarity with Medicaid, Medicare, and commercial payer reimbursement processes.
Associate's degree or additional healthcare revenue cycle certification, or equivalent experience.

Responsibilities

Lead the establishment, maintenance, and optimization of Electronic Remittance Advice (ERA/835) and Electronic Funds Transfer (EFT) processes with third-party payers.
Oversee new store implementation activities, ensuring timely setup of payer portals, Medicaid and Medicare access, dispensing system permissions, reconciliation services, and required file integrations.
Partner with insurance carriers, third-party payers, and reconciliation vendors to resolve missing remittance information and payment issues.
Conduct detailed accounts receivable reviews at the claim level, identifying, researching, and resolving outstanding balances using third-party AR platforms.
Perform liability reviews and resolve open liabilities through effective analysis and follow-through.
Investigate payment discrepancies, identify root causes, and implement corrective actions to improve reimbursement accuracy.
Resolve approved deductions through appropriate adjustment entries and manage unauthorized deductions in accordance with established procedures.
Convert paper Explanation of Benefits (EOB) documentation into electronic formats for upload and reconciliation within AR systems.
Develop, maintain, and analyze reports, dashboards, and spreadsheets to monitor performance and identify trends.
Support continuous process improvement initiatives that enhance reimbursement outcomes, operational efficiency, and team effectiveness.
Stay current on healthcare reimbursement regulations, pharmacy billing requirements, and industry best practices through ongoing professional development and training.
Ensure strict adherence to HIPAA requirements, company policies, and regulatory standards regarding confidentiality and data privacy.

Benefits

Build strong partnerships with payers, reconciliation vendors, pharmacy operations teams, and internal stakeholders to improve reimbursement performance.
Share knowledge and best practices that strengthen team effectiveness and operational consistency.
Foster a customer-focused and solutions-oriented approach when addressing payer and reimbursement challenges.
Support team success by providing guidance, communication, and positive influence across departments.
Pursue continuous learning in healthcare reimbursement, pharmacy billing, and revenue cycle management.
Encourage process improvements that increase accuracy, efficiency, and service quality.
Prioritize competing responsibilities while maintaining exceptional accuracy and attention to detail.
Take ownership of claim resolution, store implementation activities, and reimbursement outcomes.
Drive measurable improvements in collections performance, reimbursement accuracy, and operational efficiency.
Identify opportunities to streamline workflows and enhance the overall payer management process.
Model a Growth Mindset by embracing continuous learning, seeking feedback, and adapting to change.
Act as a Talent Activator by coaching team members, supporting development, and fostering an inclusive, high-performing environment.
Be an Impact Maker by driving accountability, achieving operational goals, and improving business results.
Lead as a Change Champion by promoting innovation, process improvements, and organizational adaptability.