Supervisor, Credit/Collections

Optos•Marlborough, MA

4d•$80,000 - $95,000•Hybrid

About The Position

Communicate with customers in various stages of collections to maximize collections results and minimize collections expense. Provide superior customer service by building relationships with customers and adding value to every interaction.

Requirements

Demonstrate ability to work cross functionally.
Strong pro-active communicator with the ability to influence others.
Ability to produce high quality work under pressure and within tight timescales.
An ability to work within tight deadlines and manage time effectively.
Strong team player with flexible attitude to work priorities.
Excellent written and verbal communication skills.
Good computer skills (MS Office applications).

Nice To Haves

Previous experience in a similar role preferred.
5+ years of progressive work experience in the credit and collections function.
Bachelor’s degree in finance, accounting is preferred.

Responsibilities

Supervise a team of three collections specialists.
Make daily collections calls to identified accounts.
Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
Generate aging reports and identify customers past due, provide commentary on past due balances for management review.
Maintain and deliver high customer service standards when interacting with internal sales organization and customers.
Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.
Prepare billing adjustments, request refund checks, and follow-up disputes.
Collaborate with Sales and Contracts to resolve credit issues.
Monitor payments and follow up in a timely manner.
Maintain initiative and a willingness to improve processes with an emphasis on customer service.
Provide weekly statistics for collection team efforts.
Work with manage relationship with third party collection team.
Support month end close processes related to bad debt, write offs, and related journal entries.
Develop, compile and report key metrics that can identity trends.
Generation of ACH files for customer payments on a monthly basis.
Proactively identify ways to streamline and improve current processes.
Documentation of existing and future policy creations.