Supervisor, Credit & Collections

Zayo Group•Denver, CO

5d•Hybrid

About The Position

The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team.

Requirements

Minimum of three (3) years in a supervisory role managing a team
Experience in a multi-functional role and using multi-company accounting software package
Minimum of five (5) years of experience in an Accounting/Finance environment
Must have strong general knowledge of billing and collections process cycles
Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills
Must be a resourceful, proactive problem solver.
Have the ability to work well under pressure while maintaining a professional and positive demeanor.
Demonstrated ability to effectively lead and motivate a team
Ability to work effectively in a matrix organization
Able to handle confidential information and exercise good judgment
Strong negotiation skills
Proven ability to manage competing priorities under tight deadlines.

Nice To Haves

4-year college degree preferred, but not required in Accounting, Business or equivalent experience.
Ability to utilize CRM (Customer Relationship Management) tool.

Responsibilities

Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.
Provide coaching and training, to team members to ensure timely resolution of collectability concerns
Provide analysis and feedback to manager explaining variances in cash trends by payer.
Collection calls/emails to customers; Identification and resolution of issues.
Analyze customer invoices according to the contract.
Cash applications and adjustments to specific accounts as provided by Treasury backup.
Actively participate in the training and mentoring of staff, while creating a team approach to work flow.
Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.
Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.
Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.
Gather credit and/or collections reference information, as needed.
Credit Analysis for existing accounts, as requested.
Complete ad hoc projects as assigned by the Manager of Credit and Collection.