Supervisor Courier

Meritus Health External • Hagerstown, MD

7d • Onsite

About The Position

Meritus Health is seeking a Supervisor Courier to lead daily courier operations across our health system. In this role, you will oversee a team of courier drivers responsible for the safe, timely, and compliant transport of laboratory specimens, cash bags, medical supplies, and interoffice mail. The supervisor oversees daily courier operations across the health care system and supervises a team of courier drivers and ensures timely, secure, and compliant transport of laboratory specimens, cash bags, medical supplies, and mail. This position is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and values operational excellence in support of patient care.

Requirements

• High school diploma or equivalent required
• 2–4 years in courier, logistics, or transportation
• Valid driver’s license
• Clean driving record (no moving violations in past 3 years preferred)
• Annual certified driving record required
• Must sign Meritus Vehicle Management Use and Control policy (“Attestation A”)
• Familiarity with HIPAA, infection control, and chain-of-custody
• Experience with fleet management or maintenance scheduling
• Proficiency in Microsoft applications and route management software

Nice To Haves

• Bachelor’s degree in logistics preferred
• 1–2 years supervisory or lead experience preferred
• Healthcare, laboratory, or hospital experience preferred

Responsibilities

• Supervise, schedule, and support courier staff; manage call-offs, delays, and emergencies; provide route coverage when needed.
• Ensure continuity of service coverage by managing call-offs, delays, and operational emergencies.
• Provide onboarding, coaching, and ongoing performance evaluations.
• Conduct team meetings and formal evaluations.
• Promote safety, accountability, standardization, and customer service.
• Assign and monitor daily courier routes, including STAT and temperature-sensitive specimen transport, secured cash bags, supplies, and mail.
• Maintain oversight of the courier vehicle fleet, ensuring all vehicles are safe, operational, and compliant.
• Track attendance, approve time records, assist with payroll, budgeting, supply ordering, and fleet-related costs.
• Support additional operational needs as assigned.

Benefits

• health, dental, and vision insurance available starting the 1st of the month following date of hire
• life insurance
• short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• education assistance program
• employee assistance program
• shift differential for evening, night, or weekend shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED