Supervisor, Consumer Service

Pure Fishing • Columbia, SC

1d • Onsite

About The Position

As a Consumer Service Supervisor, you’ll lead a team dedicated to delivering exceptional service experiences to our customers. You’ll oversee daily operations, coach and develop your team, and ensure every interaction reflects our commitment to quality and care. This role is perfect for someone who thrives on leadership, problem-solving, and creating a high-performing, customer-focused environment.

Requirements

• Bachelor’s degree in Business Management or a related field preferred
• 5+ years of experience in customer service or sales management
• Proven leadership experience managing and developing teams
• Strong understanding of customer service operations and best practices
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with performance metrics and process improvements
• Strong leadership and coaching mindset
• Ability to make decisions and solve problems effectively
• Excellent organizational and time-management skills
• A customer-first mentality
• Drive to continuously improve processes and team performance

Responsibilities

• Supervise and support Consumer Service Representatives in daily operations
• Coordinate service activities in line with company policies and procedures
• Schedule and organize team workloads to meet demand
• Review and approve resolutions for customer complaints
• Develop, implement, and improve customer service procedures
• Monitor team and department performance through metrics and KPIs
• Partner with internal departments to resolve customer needs effectively
• Lead, coach, and mentor team members to drive performance and growth
• Manage staffing, performance reviews, and employee development
• Approve timecards, schedules, and overtime as needed
• Ensure consistent application of company policies and procedures
• Support budgeting and operational planning for the department
• Handle complex or escalated customer issues directly
• Drive continuous improvement through training, tools, and process enhancements

Benefits

• Competitive benefits and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees