Consumer Loan Processing Supervisor

Glacier Bancorp, Inc.•Kalispell, MT

9h•Onsite

About The Position

The Consumer Loan Processing Supervisor supervises work performed by consumer loan processors and is responsible for the quantity and quality of work performed by staff; provides backup when necessary. Processes consumer loans. Position provides administrative assistance to Retail/Consumer Department Manager and performs other work on behalf of the work unit, as assigned by supervisor. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer’s needs. Participates in required training, staff meetings, and lobby displays. Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank training courses within assigned time frame(s). Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Consistently maintains regular and reliable attendance. Additional duties as requested or assigned.

Requirements

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.

Nice To Haves

A moderate level of banking knowledge desired.

Responsibilities

Act as the lead Consumer Loan Processor, serving as a resource to others and assisting with training other processors.
Prepare new and renewal loan documents. Proofreads for accuracy and corrects errors.
Maintain knowledge of all loans offered by the department as well as knowledge regarding the servicing of those loans. Ensure compliance with procedures, bank policies and government regulations.
Provide assistance and backup relief for other processors and other areas in the department whenever needed; respond to customer requests and credit inquiries in a timely manner. effectively manage staff and oversee delivery of services to both internal and external customers.
Provide leadership to assigned staff and Conduct regular sessions with team members to review work performance, to provide training/mentoring, and to develop/acknowledge individual/group performance in achieving goals.
Facilitate and/or provide training related to job knowledge/activities, systems, equipment, documentation and applicable guidelines, procedures and policies.
Relay necessary information to staff. Attend and actively participate in staff and/or departmental meetings.
Provide Underwriting support to all consumer and real estate loan originators and processors. Review, examine, and underwrite consumer loans for approval, rejection and or reconsideration.
Maintain schedules to ensure adequate coverage at all times. Identify and effectively resolve problem, and positively lead team through change while demonstrating positive attitude and behaviors. Support department, division and company initiatives.
Has open communication with supervisor through sharing and accepting suggestions and ideas. Promotes team efforts in all areas. Adjustments to change are made as necessary while maintaining a positive attitude.
Hold and submit timely performance evaluations and update job descriptions. Reward good performance and corrects underachiever’s performance. Hold regularly scheduled department meetings. Motivate staff to promote good customer relations, meet production needs and/or goals, and pursue professional growth & development.
Meet consumer loan processing goals as set by management to include direct and indirect loans and home equity loans and lines of credit. Obtain loan applications, properly counsel applicants, analyze financial and related data, determine appropriate pricing and loan structure. All documentation should be completed and checked for accuracy, prior to closing.
Preparation of Laser Pro consumer loan documents, provide training and resource on consumer loan documentation, related items to branch offices.
Embrace service pledge and provide extraordinary and consistent service to all internal and external customers.
Listen to and ask about customer’s needs.
Participate in required training, staff meetings, and lobby displays.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Complete required bank training courses within assigned time frame(s).
Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Keep work area tidy and maintain customer privacy.
Consistently maintain regular and reliable attendance.
Perform additional duties as requested or assigned.