Consumer Loan Processing Admin

America First Credit Union • Roy, UT

18h • $19 - $24

About The Position

Loan Processing Admins must be skilled and knowledgeable in all facets of AFCU Consumer Loans products. They will be responsible for performing a wide variety of member service and clerical duties related for the Loan Processing Department. Receives and processes all loan paperwork for both Inbound and Outbound Sales Areas and the Contact Centers. Assists Processors, both Inbound and Outbound Sales Teams, Contact Centers and Members with any questions that appropriately refers to their area. Quality check all loans before funding, post them to accounts, overnight checks per requested, processes all mail for the department, manages the DocuSign queues for incoming loan related documents from members, and maintains all shared e-mail inboxes for the Loan Processing and Outbound Sales departments. Conducts ongoing support and follow-up utilizing all channels of communication including phone, SMS messaging, e-mail, and mailed communication. Performs miscellaneous loan processing such as attaching documents received from members via e-mail, fax, SMS messaging, or mail.

Requirements

• High school graduate or equivalent.
• Thorough knowledge of Credit Union products, services, policies, and procedures.
• Knowledge of credit union lending procedures and LoanPro.
• Is competent in all essential computer applications required for the development of CU business, and related to increased profitability of Credit Unions.
• MS Office software applications.
• Minimum of 2-5 years of progressive credit union experience a must, and superior member service skills were demonstrated.
• Must have 1-2 years of loan processing and funding experience.
• Excellent communication skills.
• Strong problem-solving skills.
• Attention to detail.
• Professional appearance, dress, and attitude.
• Efficiency, accuracy, and interpersonal skills are vital to the successful execution of this position.
• Strong organizational and problem-solving abilities.
• Ability to operate related computer applications, WDE phone software system, smart fax, and all other applicable systems.
• Goal oriented.
• Highly motivated and able to motivate others.

Nice To Haves

• Current Lending Training (Preferred).
• Lending Classes complete (preferred) not required.

Responsibilities

• Effective development of Member Relations, and professional performance of member service functions.
• Loan Processing and Fulfillment.
• Effective and professional performance of assigned clerical functions.
• Other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees