Consumer Loan Specialist

TEKsystems•Vernon Hills, IL

3d•$23 - $23•Onsite

About The Position

Are you detail-driven and thrive behind the scenes making sure everything runs smoothly? As a Consumer Loan Servicing Specialist, you’ll play a critical role in supporting frontline teams by managing post-origination loan activity and ensuring accuracy across loan servicing processes. This is a back-office role ideal for someone who enjoys problem-solving, collaboration, and operational excellence. What You’ll Do Support Department Success Contribute to team goals by delivering accurate, timely loan servicing support across multiple functions. Manage Loan Servicing & Account Maintenance Process filing notifications, proofs of claim, reaffirmations, and other account maintenance related to bankruptcies. Prepare documentation and update loan records for approved changes such as modifications, balloon payments, and extension agreements. Handle Product & Insurance-Related Requests Support product claims, purchases, and cancellations, including coordination with third-party partners. Be a Trusted Internal Resource Partner with frontline teams to provide guidance, answer questions, and resolve issues efficiently via email and Microsoft Teams. Ensure Accurate Records & Imaging Review, sort, and file incoming mail and documents related to imaging and loan records. Deliver a Strong Member Experience Answer questions related to products, policies, and procedures while supporting a seamless member experience. Consistently meet or exceed service level standards. What We’re Looking For Experience & Technical Skills Financial services or back-office experience preferred Background as a bank teller, loan clerk, or in loan servicing Strong computer skills; experience with Salesforce and Microsoft Office Suite is a plus Clear and professional written and verbal communication skills Nice to Have Experience supporting insurance-related loan products or loan product servicing Skills That Set You Apart Quick learner who adapts easily to change Comfortable working in fast-paced, deadline-driven environments Demonstrates initiative and ownership of work Self-sufficient, organized, and detail-oriented Collaborative team player with a problem-solving mindset Why This Role Matters Your work ensures that loan changes, documentation, and servicing activities are handled accurately and efficiently—making it easier for frontline teams to support members and for the organization to deliver a consistent, high-quality experience.

Requirements

Financial services or back-office experience preferred
Background as a bank teller, loan clerk, or in loan servicing
Strong computer skills; experience with Salesforce and Microsoft Office Suite is a plus
Clear and professional written and verbal communication skills

Nice To Haves

Experience supporting insurance-related loan products or loan product servicing

Responsibilities

Contribute to team goals by delivering accurate, timely loan servicing support across multiple functions.
Process filing notifications, proofs of claim, reaffirmations, and other account maintenance related to bankruptcies.
Prepare documentation and update loan records for approved changes such as modifications, balloon payments, and extension agreements.
Support product claims, purchases, and cancellations, including coordination with third-party partners.
Partner with frontline teams to provide guidance, answer questions, and resolve issues efficiently via email and Microsoft Teams.
Review, sort, and file incoming mail and documents related to imaging and loan records.
Answer questions related to products, policies, and procedures while supporting a seamless member experience.
Consistently meet or exceed service level standards.