Supervisor, Consumer Loan Servicing

Everwise Credit Union • South Bend, IN

1d

About The Position

The Supervisor, Consumer Loan Servicing oversees consumer loans after funding and ensures accurate payment processing, regulatory compliance, and efficient servicing operations. The role manages the Consumer Loan Servicing Team, improves processes, and supports quality customer service.

The Supervisor directs the team’s work across payment processing, title administration, ancillary insurance products, and other loan servicing functions. The role also develops department policies and procedures, collaborates with Collections on delinquent loans, oversees audit preparation and reporting, and builds relationships with external vendors. Team leadership includes hiring, coaching, performance evaluations, employee development, and managing workload. The Supervisor contributes to budget planning and strategic initiatives such as process automation, new product delivery, and service enhancements.

Requirements

• High school diploma, GED, or equivalent certification.
• Bachelor’s degree or equivalent work experience.
• At least 2 years of experience in consumer lending, loan servicing, and/or lending operations.
• Knowledge of lending regulations and guidelines.
• Strong knowledge of consumer loan servicing functions, including payment processing, title administration, ancillary insurance product management, and consumer lending services.
• Transaction reconciliation, highly accurate data entry, and detail-oriented research skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask and prioritize workload.
• Managerial skills, including delegation and coaching, and demonstrated leadership abilities among peers, team members, and in the community.
• Ability to make complex decisions.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

• Prior management experience.

Responsibilities

• Direct and supervise the Consumer Loan Servicing Team to ensure accurate and timely payment processing, title administration, ancillary insurance product management, and other required servicing functions.
• Assist with setup and maintenance of employee consumer loans and data of record as needed.
• Ensure compliance with relevant loan servicing guidelines and federal, state, and agency consumer banking regulations.
• Develop and implement department policies and standard operating procedures to control costs and improve efficiency.
• Collaborate with Collections to manage delinquent loans and implement collection efforts.
• Oversee audit preparation and reporting for internal departments and external agencies, and coordinate audit finding requests and process updates.
• Develop training and communication mechanisms to inform the team about regulatory requirements and process updates.
• Interview, hire, coach, recognize, and manage employee relations, engagement, talent, workload, performance evaluations, and employee growth and development.
• Build and maintain relationships with external vendors, including title and insurance vendors, and ensure compliance with loan agreements.
• Assist in developing and adhering to department-level annual budget guidelines.
• Contribute to strategic planning for the Consumer Loan Servicing department, including process automation, new product delivery, and service enhancements.
• Assume additional responsibilities as needed for Everwise’s continued growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager